Hi,

No. There is nothing else. The original post should cover all scenarios. So please double check all the items in the original post. We have had numerous users asking us what else to check over the year and in the end it's always one of those.

Thanks!

Hi, I promise you, I have been through all four steps mentioned at the start of this topic.

1. The license file is in the bin directory. As you can see form this (https://drive.google.com/open?id=0B4k3j_73r6rCR2dyYU1hTUpfSjA&authuser=0) image, File.Exists(Server.MapPath("~/bin/eo_web.licx")) returns 'true'.

2. I have given the group 'Everyone' full control over the directory containing the website.

3. My license file contains the follow version information:
<allow>
<add type="EO.Web" version="12.0" host="*.CPM-INT.COM" />
</allow>
<orderInfo date="10/17/2014" version="12" />

As you can see in this (https://drive.google.com/file/d/0B4k3j_73r6rCTGk1NE9JdWhQTzg/view) image, the version of EO.Web is 12.0.10.2.

4. As you can see from the first image (https://drive.google.com/open?id=0B4k3j_73r6rCR2dyYU1hTUpfSjA&authuser=0) image again, the license is restricted to "*.CPM-INT.COM" and the current host is trfclientportaldev.cpm-int.com. I believe you state that case sensitivity is not important, so this should work.

The only thing I can think could be wrong is that the "*." is unnecessary on our license and that it should read simply "cpm-int.com". So my host name would have to be trfclientportaldev.*.cpm-int.com, in order for the license to validate, which of course, would be nonsense.

Can you tell me if this is the case or if I have missed something in the 4 step trouble-shooting process?

Many thanks

Thanks, that worked a treat.

Perhaps you could put some validation on the field where you specify the host name for a license, so it doesn't accept wildcard characters? Might prevent a few headaches.

Thanks again, I appreciate your patience an understanding.