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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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We have a PDF Document that contains (4 pages). Each page contains one or more fields that we populate (with the current date).
We then generate some html (a table) and convert it to PDF and then insert it between pages 2 and 3 of the aforementioned document.
This document then is saved.
When viewed by other PDF viewers such as Nitro/PDF Xchange etc we see all of dates fine.
However when the same generated document is opened up in the latest version of Acrobat (or Acrobat X) all of the form fields after the page we inserted are missing. So page 1 and 2 the form fields show up fine. Page 3 now is the inserted HTML to PDF Converted document. Page 4 and page 5 (which previously were page 3 and 4) are missing the form fields. Going into Edit mode confirms that Acrobat X Pro thinks that there is no form after the inserted Html to PDF Converted document/page.
Looking for some suggestions on what we can do.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
Please check if you have multiple fields with the same name. For example, if you merge the same PDF with input fields twice, you will end up with the same field repeating twice in the same PDF file. This is a gray area where different PDF reader can interprets it differently. Some reader will display both but treat them as one (for example, changing the value of one field will automatically change the other), some other readers will just ignore the second occurrence of the same field.
Thanks!
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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Hi,
Thanks for the reply. I have verified that each field name is unique.
Would it be possible for me to send you the file securely and privately so you could perhaps have your technicians look at it?
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Sure. See here for more information about sending files to us: http://www.essentialobjects.com/forum/test_project.aspxPlease include all the input files as well. Thanks!
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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I have sent this in.
Thanks,
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
We have not received anything yet. Please check it on your end to see if it has been sent properly.
Thanks!
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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It went out 4 hours ago and has received no errors. I just sent a "Test" (subject and content) e-mail
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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Hah, And I just NOW got a bounce back saying that it could not connect while trying to send the to essentialobjects.com
returned '450 4.7.0 Proxy session setup failed on Frontend with '441 4.4.1 Error encountered while communicating with primary target IP address
Is your mail server/cloud service provider down?
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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We got the files you sent from a different email server. We will look into it and get back to you as soon as possible.
Thanks!
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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I re-sent the original e-mail message from a different domain/mail server.
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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Glad to hear. Thanks for looking at it.
Let me know if you need anything from me.
Thanks,
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
This is just to let you know that we have found the root of the problem. This will be fixed in our next build.
Thanks!
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Rank: Member
Groups: Member
Joined: 9/18/2014
Posts: 10
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Glad to hear. Look forward to your next build. If possible please update this thread or send me a notification when it is available so we can confirm and then renew our license so we can get this fix.
Thanks,
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Yes. We will reply here again as soon as the new build is out.
Thanks!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
This is just to let you know that the new build is ready. You can download it from our download page.
Thanks!
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