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Rank: Newbie
Groups: Member
Joined: 5/6/2016
Posts: 3
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I have a client's project which was using a very old version of EO.PDF (version 3.0.104.2) and they had recently added functionality to merge all their existing reports into one massive PDF. Not surprising we started getting a "Convertion failed. All workers are busy. Please increase HtmlToPdf.MaxConcurrentTaskCount" error. So I searched and found this (http://www.essentialobjects.com/forum/postst6551_EoPDF-reporting-All-workers-are-busy-often.aspx) in your support forum suggesting to upgrade to a newer version.
I had a version of EO.PDF 2015 on my PC, so I ran a test using that version in trial mode and it worked multiple times successfully creating a 600+ page PDF. So we told the client to purchase a license for a new version of EO.PDF which he did do. So I went and downloaded the newest version (EO.PDF 2016) and applied the license and ran the report. I keep getting a "System.OutOfMemoryException" when I run the report with EO.PDF 2016. I went back and tried the 2015 version again and it succeeds every time. However, I cannot use the 2016 license with the 2015 version.
I have tried using the HtmlToPdf.UseClassicEngine() and increasing HtmlToPdf.MaxConcurrentTaskCount with the 2016 version, but continue to get the out of memory exception.
So my question is, is it possible for my client to contact you and get an older license for the 2015 version since it seems to work better for our needs?
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Rank: Newbie
Groups: Member
Joined: 5/6/2016
Posts: 3
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It seems I have solved my problem. The "System.OutOfMemoryException" error I was seeing was not the real error. Come to find out I was missing the EO.WebBrowser.dll in my project.
Now my project is successfully creating the massive PDF (only when using HtmlToPdf.UseClassicEngine()) using EO PDF 2016, so no license downgrade is needed. This problem is resolved.
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Rank: Newbie
Groups: Member
Joined: 5/6/2016
Posts: 3
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zgood wrote:It seems I have solved my problem. The "System.OutOfMemoryException" error I was seeing was not the real error. Come to find out I was missing the EO.WebBrowser.dll in my project.
Now my project is successfully creating the massive PDF (only when using HtmlToPdf.UseClassicEngine()) using EO PDF 2016, so no license downgrade is needed. This problem is resolved. Nevermind, after some more testing the 2016 version is failing again (my initial testing after adding the WebBrowser.dll where not accurate) where the 2015 version succeeds. So my question remains, is possible to get the older license?
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Yes. Please PM us with your order number and we can provide you license for the old version.
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