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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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I have a strange issue. After update to new version, one of office computers crash with channel disconnected when loading. I clean cache dir and delete and recopy dlls, but still occurs. The PC is Windows 10 64 bits, updated. I test other Windows 10 and works. Crash blocks:
Code: C#
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
Please make sure you are running 2015.2.53.0 (not the .52 build we previously sent to you) and make it crash again. The .53 build fixed one crashing issue and also fixed one issue related to the automatic crash report. So if you run .53 build and it crashes again, the crash report might be able to give us more data.
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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The first test are with .52 build, but last test are with .53 build, so the crash log posted is with .53 build.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
Please make the crash happen again. There were some issue with the crash reporting on our server so the crash report for your particular incident was not properly captured.
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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I open 3 different executables that uses Eo.WebBrowser in problematic computer. All crash.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
We captured the crash data. We know the location of the crash but we do not know why yet. Will you be able to give us remote access for the system so that we can investigate further?
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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No problem in this, i want to know why crash too
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
We are currently working on another crash. Once we are done with that one we will work on this one (it maybe the same root cause). We will reply again when we are ready to connect to your machine remotely.
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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Thanks. Im ending my day at the office. Here in Spain it is 19:58, and I end at 20:00.
Tomorrow can continue if the crash is not resolved (maybe you post a new build fixing the crash you actually work and it maybe the same root cause ).
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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Hi, any update? Today you can connect to my machine remotely if needed
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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We have not finished the other case yet. Once we are done with that we will let you know. Thank you very much for your patience!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
We have posted a new build. Please see your private message for the download location.
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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Hi, i discover that crash is related with "AVG Internet Security".
If I "disable protection X time", EO browser works.
But if i include path and exe to exclusions, or disable all components one by one, EO still crash. It is very strange.
I believe that is related with AVG "Identity protection" but im not sure.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
Can you let us know the exact version and name of the AVG product you use? We were told by AVG that they have added our DLLs into their whitelist in their latest definition database. So please check if you have
Thanks!
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Rank: Advanced Member
Groups: Member
Joined: 12/9/2014
Posts: 79
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Hi, sorry but I dont know exactly version because affected computer owner change AV to avoid crash.
The SO is Windows 10, and I remember that AV is AVG Internet Security, but i dont know more.
Thanks for your interest. You are doing a great job.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Thanks for the additional information. We have found another problem that can cause crash and we will be posting an update soon. So you can try to update to that build once it is out.
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Rank: Newbie
Groups: Member
Joined: 11/2/2015
Posts: 2
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Hi,
I've got a similar issue on Windows 10 PC (with AVG installed on it). I just wanted to know if this issue has been resolved yet?
Thanks.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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SMultani wrote:Hi,
I've got a similar issue on Windows 10 PC (with AVG installed on it). I just wanted to know if this issue has been resolved yet?
Thanks. Hi, Multiple situations can cause this issue. We have fixed a number of issues on our side that can cause this problem. So make sure you updated to the latest version first. As to AVG, we have contacted AVG and we were told by AVG that they have added our DLLs into their whitelist and it should take effect when the client receives the updated list. So if you have not updated your AVG software/data files you can do try to do that and see if that fixes the problem. If after both it's still not working, please let us know the exact version of our product and AVG software you are using (including the virus/malware definition file data/version) and we will try to contact AVG again. Thanks!
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Rank: Newbie
Groups: Member
Joined: 11/2/2015
Posts: 2
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Hi,
Thanks for your reply. I've updated EO.Browser DLLs to the latest version and this worked for me. If I still get similar issue on any other machine, I will let you know the details about AVG.
Thanks!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Great. Thanks for the update!
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