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web browser is crashing on 8.1 machines Options
Rick Morayniss
Posted: Thursday, April 23, 2015 11:28:59 AM
Rank: Advanced Member
Groups: Member

Joined: 12/30/2013
Posts: 68
I deployed my app last night.
A few users, all using 8.1 have reported the webview crashing.
Here is a view of the screen.
Any help in debugging or how to debug would be appreciated.
Pic of crash
eo_support
Posted: Thursday, April 23, 2015 12:17:56 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

Please check the version of EO.WebBrowser.dll you use. There was an issue caused by a recent Microsoft Windows Update, which was addressed in the latest build.

Thanks!
Rick Morayniss
Posted: Thursday, April 23, 2015 12:19:39 PM
Rank: Advanced Member
Groups: Member

Joined: 12/30/2013
Posts: 68
Version of EO Webrowser is 3.0.112
eo_support
Posted: Thursday, April 23, 2015 12:38:47 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

We are not ware of such problems. Can you provide a stack trace of the crash? If that does not reveal anything, we may need you to isolate the problem into a test project.

Thanks!
Rick Morayniss
Posted: Thursday, April 23, 2015 12:51:50 PM
Rank: Advanced Member
Groups: Member

Joined: 12/30/2013
Posts: 68
As you can see from the png, there was no stack trace given.
How do I create one?
eo_support
Posted: Thursday, April 23, 2015 1:55:02 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

You are the developer so you need to find out how to collect stack trace when your own application crashes. You should not rely on us for such generic programming tasks. We won't be involved just because your application crashed. It can crash anywhere for any reason. Stack trace would be the first thing you need to look in order to get an idea about where the problem might be.

Thanks!


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