Sometimes we will ask you to send us a test project in order for us to reproduce a problem in our environment. This is usually needed for complicated issues where we can not exactly pin point the root of the problem just by other information you provided. In this case a test project is not only needed to reproduce the problem in our environment, but is also needed for us to verify whatever solution/fix we come up with indeed solve the original problem for you. In this case we will email you requesting a test project.

Please follow these guidelines when you submit the test project:
1. Please make sure the test project compile and run. This is needed because we need to run the project in our environment in order to reproduce the problem. Likewise, please make sure the test project do not rely on any resource that we do not have access with;
2. Please only include code needed to reproduce the problem;
3. Do not include our product DLL. Some of our product DLLs is relative large in size --- such as EO.Pdf.dll or EO.WebBrowser.dll. These files are too large to go through. So please remove those files in your test project;
4. Send us the test project, along with other files needed (for example, if you are sending a test project for the HTML to PDF converter feature, then you might want to include the HTML file that causes the problem) in a single zip file. Do not send them in separate attachments;

Once we receive the test project, we will run it here to see if we can reproduce the problem. Usually as soon as we can reproduce the problem, we will be able to find out the root cause of the problem.