Welcome Guest Search | Active Topics | Sign In | Register

Client Side Error after first Folder Pane refresh in FileExplorer demo Options
PetePages
Posted: Thursday, August 1, 2013 8:59:14 PM
Rank: Member
Groups: Member

Joined: 1/2/2011
Posts: 19
The first time I click the Refresh button in the folder pane of my File Explorer, it works as expected. On successive clicks, though, I get the following error (which also occurs in your demo code):

EO.Web Controls Client Side Debug Message: An error occurred while applying the new output. Error message: Unable to get property 'parentNode' of undefined or null reference.

as well as the following in a "Webpage Error" message:

Line: 6
Error: Unable to get property 'parentNode' of undefined or null reference

I have observed this behavior in the current versions of both IE and FireFox.

thanks,

Pete
eo_support
Posted: Friday, August 2, 2013 7:02:11 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

We have confirmed this to be a problem and fixed it. Please download the new build from our download page. That should resolve the problem for you.

Thanks!
PetePages
Posted: Saturday, August 3, 2013 9:26:23 AM
Rank: Member
Groups: Member

Joined: 1/2/2011
Posts: 19
The only download I see on your download page is for the 2013 EO Total package - please tell me how to get to other downloads, and - specifically - the one that addresses the problem you've just fixed.

thanks,

Pete
eo_support
Posted: Sunday, August 4, 2013 7:25:12 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

EO.Total is the right download.

Thanks!
PetePages
Posted: Monday, August 5, 2013 5:34:23 AM
Rank: Member
Groups: Member

Joined: 1/2/2011
Posts: 19
but my license is for EO.Web Suite 2012 (I upgraded in mid-March) - how will this work?

thanks,

Pete
eo_support
Posted: Monday, August 5, 2013 9:14:40 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

You can still use 2013. You just need go to your license key page to download a new license key.

Thanks!


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.