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Rank: Newbie
Groups: Member
Joined: 6/19/2013
Posts: 3
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Hi,
We are running in to an error when trying to merge certain PDF documents that are uploaded by users of our system. We have updated to the latest version (2013.0.18) and still receive the error. I tried running one of the bad files through the EoPdfDemo also and it fails. Here are the stack traces:
From our software:
System.Exception: The type of the dictionary must be Catalog.
at EO.Pdf.PdfObject..ctor(ah A_0, String A_1)
at EO.Pdf.Internal.i0..ctor(PdfDocument A_0, ah A_1)
at EO.Pdf.PdfDocument..ctor(hj A_0)
From the EoPdfDemo:
Catalog object not found.
Exception:
System.Exception: Catalog object not found.
at EOPDFDemo.Program.OnException(Object sender, ThreadExceptionEventArgs e)
at System.Windows.Forms.Application.ThreadContext.OnThreadException(Exception t)
at System.Windows.Forms.Timer.TimerNativeWindow.OnThreadException(Exception e)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(Int32 dwComponentID, Int32 reason, Int32 pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
at System.Windows.Forms.Application.RunDialog(Form form)
at System.Windows.Forms.Form.ShowDialog(IWin32Window owner)
at EOPDFDemo.MainForm.RunDemo()
I cannot publicly post the bad PDF file because it has sensitive information. Is there an email address I can send it to so that you can test it out?
Thanks,
Rob
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi,
Yes. We will PM you the email address and you can send us the files. Once we have the files we will look into it and get back to you.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 6/19/2013
Posts: 3
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Thanks EO Support for working so quickly! The issue was fixed when they put up the new version 2013.0.21.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Great. Thanks for confirming the fix!
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Rank: Member
Groups: Member
Joined: 6/25/2013
Posts: 15
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I'm am also getting the same exception with the latest version. Is there a way for me to catch this with vb.net so I can avoid the error? I'm working with a pdf file that has photos. Thanks
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi,
You will need to update to the latest build from our download page. I believe that build fixed the problem.
Thanks!
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Rank: Member
Groups: Member
Joined: 6/25/2013
Posts: 15
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eo_support I just downloaded this on 6/17, have you released a newer version in the last few days? Where can I find the version number I am using now?
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Rank: Newbie
Groups: Member
Joined: 6/19/2013
Posts: 3
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They fixed the problem on 6/20, so yes, you do need to update
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Rank: Member
Groups: Member
Joined: 6/25/2013
Posts: 15
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Awesome! Thanks for the help!
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Rank: Member
Groups: Member
Joined: 6/25/2013
Posts: 15
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Ok so I ran the update, but I am still getting the error with my program. Says I am on Version 5.0.23.2 though. Any thoughts?
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi,
In that case please email the PDF file in problem to us. Once we receive the file, we will look into it. We will PM you with our email address.
Thanks!
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