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Catalog not found Options
Jamie Hassall
Posted: Thursday, May 16, 2013 11:24:14 AM
Rank: Newbie
Groups: Member

Joined: 6/2/2009
Posts: 6
Hi,

We've been using EO.PDF as part of a VB.net Winform application for a while now, all of sudden today one of our major clients has reported an error that we've never seen before.

I don't get the same error when I run the code in debug mode which is making it hard to pinpoint the exact location that the error is occurring but having looked through the logs, I think it's at the point that the license key is added

EO.Pdf.Runtime.AddLicense(ourkeysitshere)

Nothing has changed on the software recently, it still runs on my development machine but not on site at the client. I've connected my machine to the clients network to see if there were any network settings causing the issue however I could still process file in the development mode.

Any help would be appreciated as the client is kicking up all sorts of problems and I desperatley need to get this working again.

Many Thanks



eo_support
Posted: Thursday, May 16, 2013 12:12:13 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

Please try to update to the latest build first. The specific error message "catalog object not found" has to do with a PDF file you are trying to open (it should not have anything to do with the license key). There is a "Catalog" object inside each PDF file, when we can not find that object, we display this error message. So you will need to get the PDF file in question first. If you still have this problem after updating to the latest build, then we will need you to send us the file so that we can debug it here.

Thanks!
Jamie Hassall
Posted: Thursday, May 16, 2013 12:32:23 PM
Rank: Newbie
Groups: Member

Joined: 6/2/2009
Posts: 6
Thanks we found the problem PDF (template file that, in theory, should never have the chance to get corrupted) which has now been amended and the problem has gone. Thanks for the prompt response and pointing us in the right direction.

eo_support
Posted: Thursday, May 16, 2013 12:34:57 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Glad to hear that you found the problem. Please feel free to let us know if there is anything else.

Thanks!


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