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Rank: Newbie
Groups: Member
Joined: 5/14/2012
Posts: 2
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I am using a licensed version 3 of the EO.Pdf product. When using the PdfDocument.Merge command with certain (publicly available) PDF documents, I get the error: "Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index".
I would be happy to upgrade if upgrading would fix the problem - but I downloaded V4 and tried it and encountered the same issue. I can supply copies of the PDFs in question (but there doesn't appear to be a way of posting them here).
Can you help ?
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Hi,
Yes. We will need the PDF files in question in order to find out the root cause. We will PM you our email address so that you can email the files to us.
Thanks!
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Rank: Member
Groups: Member
Joined: 3/16/2012
Posts: 14
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Hi!
We're having the same issue, here's the callstack:
at System.Collections.Generic.List`1.set_Item(Int32 index, T value)
at EO.Pdf.Internal.dx.a(hh A_0)
at EO.Pdf.Internal.hh.a(g3 A_0)
at EO.Pdf.Internal.hh.a(Stream A_0, Boolean A_1)
at EO.Pdf.Internal.hh.a(String A_0)
at EO.Pdf.Internal.hh..ctor(String A_0, PdfDocumentSecurity A_1)
at EO.Pdf.PdfDocument..ctor(String fileName)
I'd be happy to share the PDf that is causing the problem, could you PM me the email as well?
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Rank: Newbie
Groups: Member
Joined: 1/27/2012
Posts: 1
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I'm having the same exact issue with PdfDocument.Merge. This happens with about ~3 of every 100 records processed. Our agency is on version 2011. Was a fix for this ever found? joe.martin@labor.alabama.govAlabama Department of Labor
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,229
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Labor AL wrote:I'm having the same exact issue with PdfDocument.Merge. This happens with about ~3 of every 100 records processed. Our agency is on version 2011. Was a fix for this ever found? joe.martin@labor.alabama.govAlabama Department of Labor Hi, This depends on the exact cause of the problem. Very often different problems can cause the exact same error message. Over the years we have received many files from our users with minor errors or rarely used syntax in the file. As we work through these files, the product becomes much more tolerant to such files. When you purchase our product, we provide free upgrade for one year. So if you can send us your order number through private message (do not post your order number publicly in the forum), we will be able to provide the latest build you can use for free to you so that you can try it to see if it resolves the issue for you. If that does not resolve the issue for you, you can download the latest from our download page and see if it works. If that works, then you may have the option to place an upgrade order (depending on exactly how old your version is since our upgrade discount depends on the "distance" between your version and the current version). If that doesn't work, then you can send us a test project and we will be happy to investigate further. See here for more instructions on send test project: http://www.essentialobjects.com/forum/test_project.aspxThanks!
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