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License Manager Options
drg
Posted: Tuesday, September 20, 2011 8:08:07 AM
Rank: Newbie
Groups: Member

Joined: 6/11/2008
Posts: 4
Hi,

I just try to migrate from EO Web 8.0 to 9.0. I sucessfully removed my old key, then generate new key, then successfully activated via License Manager but nothing appear in License Manager Installed license keys.

When i try to reactivate the same key i have a message like "this key already activated".

I don't want to loose one key (PQSX7-1OXIT-5BDTR-HQ2Z4-XXXX) and generate another key is not an option since we are three developper in our company.

Regards.
eo_support
Posted: Tuesday, September 20, 2011 8:27:21 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

This can occur when your WMI is not working correctly. Here are a few links with information about checking/rebuilding WMI repository:

http://blogs.technet.com/b/askperf/archive/2007/06/22/basic-wmi-testing.aspx

http://myitforum.com/cs2/blogs/jgilbert/archive/2008/01/11/how-to-check-the-wmi-repository-before-rebuilding-it.aspx

Once your WMI is working properly, please run License Manager as administrator, then enter the same key, click Verify Via Web, it will open a new window to display you a Url. You can then send the Url to us via private message. We will then check the Url and reset your key if needed.

Thanks!
drg
Posted: Tuesday, September 20, 2011 10:07:47 AM
Rank: Newbie
Groups: Member

Joined: 6/11/2008
Posts: 4
Thanks, all things are ok.

Regards.
eo_support
Posted: Tuesday, September 20, 2011 10:11:18 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Great! Glad that everything is working for you!


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