Hi,

Please download the latest build from our download page. I believe this is a bug that has already been fixed.

Thanks!

Hi,

I checked your license and it doesn't appear to cover this one. This is a very recent change (about two weeks old) in EO.Web Controls 2010 (8.x) and yours is EO.Web Controls 2009 (7.x). As a workaround, you can remove your TabStrip's OverlapDepth (switch to .aspx view, search for OverlapDepth and then clear it). That will disable overlapping tabs and avoid this error.

Thanks!

Hi,

I understand your frustration. Because our product relies on browser and browser updates very frequently, we do not apply bug fixes on old versions. For example, if someone bought our product several years ago when IE 6 was the latest IE but then discovered some feature does not work on IE 9 years later, then the fix will be applied on the current version instead of his old version.

Once you purchase the product, you will receive all update for one year for free. For any kind of issues, either bugs, or feature request, or issues that are not caused by us such as browser issues, we will try our best to investigate and give you a solution as soon as it is reported to us. As a result, if you notify us within one year of your purchase with any issues, we will address it and most likely you will get a solution very quickly. However such updates cut off after one year. So if you have been using the product for two years and then suddenly found an issue, then you won’t be able to receive the fix for free.

This policy is necessary because very often there isn’t a clear line between bugs and features when it comes to browsers. Given the previous example, IE 9 may break a few things that used to work perfectly fine on IE 6. If we did not have a one year cut off date then users who bought our product years back can all requesting a free upgrade to the current version by claiming the new IE 9 bugs. Obviously this is not doable for us.

Hope this helps you to understand our position.

Thanks!

Hi,

We have temporarily moved your order date forward so that you can qualify for the current version. Please log into your account to download the new license file and key for "EO.Web Controls 2010" (this option wasn't available to you before). Make sure you download both license file and license key. Once you've done that please let us know and we will move your order date back.

Once you have the new license file and key, you will need to:

1. Run License Manager, remove your old key;
2. Uninstall your old version;
3. Install the new version;
4. Run License Manager, enter the new key;
5. Update your existing project to use the new DLL;
6. Apply the new license file;

As to the images, please try to set the TabItem's LeftIcon.DisabledUrl, Image.DisableUrl and RightIcon.DisableUrl explicitly. When those properties are not set, the control automatically generated a disabled version of the image based on your normal image. However if the palette are different in these images, the automatically generated one will not match each other.

Thanks!

Hi,

I figured the assembly error out, but the new version (beside that I can use the overlap again) still looks the same (as the lines around the tab concerned)

This is how it looks in IE8


How can I make the top and bottom line be gray like the sides? The right side seem to disappear all together.

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Thanks

Steve Komaromi

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Computer Systems Manager, Lead Developer
Business Risk Partners, Inc.
Tel: 1-(860)-903-0039

Hi,

Well, I'm sorry. I thought you have said that this problem was solved in this release. Are we still at a point of workaround?

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Thanks

Steve Komaromi

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Computer Systems Manager, Lead Developer
Business Risk Partners, Inc.
Tel: 1-(860)-903-0039