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uploader time out Options
Habash
Posted: Tuesday, November 23, 2010 9:54:57 AM
Rank: Newbie
Groups: Member

Joined: 11/23/2010
Posts: 3
I read all related topics in the forum but it is not solved, I have IIS6
The uploader over internet give a time out msg based on the internet bandwidth can upload for ex. from a high speed internet can upload upto 120 MB to get the msg, but from 1 MB bandwidth can upload only 2 BM file after that a msg time out is appear, the website over LAN work fine and can upload upto 300MB.
eo_support
Posted: Tuesday, November 23, 2010 10:02:40 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

That is mostly a network issue. If the network connection is broken before the uploader can finish, you will get time out error because the uploader does not do resume uploading (there is no such thing as resume uploading over HTTP, HTTP protocol only support resume downloading). In the case of a network issue, there is nothing you or us can do either on the server side or client side because the problem is in between.

Thanks!
Habash
Posted: Tuesday, November 23, 2010 10:27:44 AM
Rank: Newbie
Groups: Member

Joined: 11/23/2010
Posts: 3
Thanx for quick reply,
Actuly the problem comes over internet only, the LAN is working fine, over internet the msg time out error appears on a deferent file sizes may accept 2 MB some time not.

do you think the firewall cut the ubloading,
eo_support
Posted: Tuesday, November 23, 2010 12:00:30 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Yes. The Firewall can be an issue as well. In that case you may want to get your network administrator to help you to find out exactly what's blocking it.

Thanks!
Habash
Posted: Wednesday, November 24, 2010 11:03:04 PM
Rank: Newbie
Groups: Member

Joined: 11/23/2010
Posts: 3
As a securtity all our application have to be PCI compliant(Payment card industry), the network section was stopping (temprarly) the WAF(layer 7 application firewall) not network firewall, and the uploader working fine in the DMZ, but network section will not keep WAF stopped,
So do you experiences any rules may effect such interruption to change the WAF configuration.
Our what Ajaxuploader may need from security level to work?
pls, any hint may help to configur the WAF??
eo_support
Posted: Thursday, November 25, 2010 7:53:53 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

The uploader uses standard HTTP post to upload file. So on the network level, it is the same as if you use a standard FileUpload control, or a file input element. The only difference is the uploader also updates progress information. That is done through additional HTTP posts through AJAX.

We do not have any idea about WAF. That is beyond the scope of our expertise. Sorry about it!

Thanks!


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