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Licence issues at runtime Options
Jason
Posted: Monday, October 18, 2010 7:05:52 PM
Rank: Member
Groups: Member

Joined: 10/18/2010
Posts: 29
Hello All

Have been having issues with setting up my licence details. I have read the previous threads and followed all of the suggested things to check such as:

Confirming the version numbers are consistent in the licence file (mine are all version 8)
Inserting the code into the load page event to see if my application can see the licence
Inserting the licence file in both the root and bin folders on the server
Setting the permissions on the licence file as recommended

The weird thing is, when I open the page initially, the spell check works fine and the code inserted into the page load event says my app can see the licence file. But if I then refresh the page anywhere between 1-4 times, it then throws the runtime error saying that I need to purchase a licence. Something else I dont understand is even when the runtime error is thrown, the spell check still works!!!!

Any advice would be greatly appreciated

Cheers

Jason
eo_support
Posted: Monday, October 18, 2010 7:49:41 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

You don't have to pay attention to the page when it works, just focus on when it does not work because the license warning message is triggered randomly. Not seeing the license message does not mean the license is applied correctly.

Also, the license code should never throw a runtime error and crash your page. Your page should always work. The only difference is a gray warning message at the top of your page.

So check all the steps when you see the license warning message and one of them should fail. That should tell you why your license is not working.

Thanks!
Jason
Posted: Tuesday, October 19, 2010 3:36:36 AM
Rank: Member
Groups: Member

Joined: 10/18/2010
Posts: 29
Hello

Thanks for your quick reply. Ok I understand what you are saying in relation to the message being displayed randomly, but can I switch this function off? I have looked at other threads and inserted code into my global file application_start:

EO.Web.Runtime.DebugLevel = 0

but the error is still coming up. Any suggestions? Can I set something on the spellcheckdialog at the page level?

Thanks

Jason
eo_support
Posted: Tuesday, October 19, 2010 9:23:27 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Of course not. The only way to remove the license warning is to properly configure your license.

Thanks

Jason
Posted: Tuesday, October 19, 2010 7:52:49 PM
Rank: Member
Groups: Member

Joined: 10/18/2010
Posts: 29
Ok I have followed your steps and everything appears correct (except for the licence randomly coming up)

I have had another look at my licence file:

<add type="Menu" version="8.0" host="10.96.48.133:8080" />
<add type="SlideMenu" version="8.0" host="10.96.48.133:8080" />
<add type="TabStrip" version="8.0" host="10.96.48.133:8080" />
<add type="TreeView" version="8.0" host="10.96.48.133:8080" />
<add type="MultiPage" version="8.0" host="10.96.48.133:8080" />
<add type="Calendar" version="8.0" host="10.96.48.133:8080" />
<add type="Callback" version="8.0" host="10.96.48.133:8080" />
<add type="AJAXUploader" version="8.0" host="10.96.48.133:8080" />
<add type="Dialog" version="8.0" host="10.96.48.133:8080" />
<add type="Splitter" version="8.0" host="10.96.48.133:8080" />
<add type="MaskedEdit" version="8.0" host="10.96.48.133:8080" />
<add type="Grid" version="8.0" host="10.96.48.133:8080" />
<add type="ColorPicker" version="8.0" host="10.96.48.133:8080" />
<add type="SpellChecker" version="8.0" host="10.96.48.133:8080" />
<add type="Editor" version="8.0" host="10.96.48.133:8080" />
<add type="ImageZoom" version="8.0" host="10.96.48.133:8080" />
<add type="Downloader" version="8.0" host="10.96.48.133:8080" />
<add type="Floater" version="8.0" host="10.96.48.133:8080" />
<add type="Slide" version="8.0" host="10.96.48.133:8080" />
<add type="Flyout" version="8.0" host="10.96.48.133:8080" />
<add type="EditableLabel" version="8.0" host="10.96.48.133:8080" />

Two questions from this. One, the version is showing as 8.0, but each of the components in my toolbox inside VStudio says 8.0.25.2, I assume this is ok?

Secondly, I seem to have many more components in my toolbox than are showing in the licence file (43 in the toolbox). I may have downloaded the EO package previously as a trial version, I cant be sure. Apart from that, I noticed that whilst the SpellChecker is listed in the licence file, the SpellCheckDialog is not. Is the SpellCheckDialog a separate component that I need to purchase?

Thanks
eo_support
Posted: Tuesday, October 19, 2010 8:11:32 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

Your license should cover everything. However I don't think you should have "8080" in your host. I have removed that from your license file. So you can go to your license key page to re-download the license file without "8080" from it.

Because standard license is for a single host only, the host name in your license file must match the host name section in your Url. So in your case you will only be able to access your site with "http://10.96.48.133:xxx/.....". If you see another address in your browser, even if it points to the same machine, it will still trigger the license error.

Thanks!
Jason
Posted: Tuesday, October 19, 2010 8:18:31 PM
Rank: Member
Groups: Member

Joined: 10/18/2010
Posts: 29
Hi

Ahh I wondered about that, I was concerned the licence wouldnt work if I didnt specify the port. Many thanks for your assistance, the error is no longer coming up

Thanks
eo_support
Posted: Tuesday, October 19, 2010 8:24:25 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Great. Glad that it's finally working!


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