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Essential Objects Product Support Forum » All Products » Support » Timing out on Converting PDF when running in docker container Win Server 2022

Timing out on Converting PDF when running in docker container Win Server 2022 Options
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jx
Posted: Wednesday, February 28, 2024 9:28:34 PM
Rank: Newbie
Groups: Member

Joined: 2/28/2024
Posts: 1
Hi forum,

We were initially encounter the error described in https://www.essentialobjects.com/forum/postsm48539_Converting-HTML-to-PDF-fails-when-running-in-docker-container-Win-2019.aspx, we were able to resolved it as suggested to copy all Windows Fonts files onto the container.

However, it recently failed again with another error like below:

Exception information:
Exception type: Exception
Exception message: Time out expired before the page can be loaded.
at EO.Internal.ob.a(ab3 A_0, String A_1, String A_2, String A_3, Int32 A_4, Int32 A_5, String A_6, Boolean A_7)
at EO.Internal.ob.b(ab3 A_0, String A_1, String A_2, String A_3, Int32 A_4, Int32 A_5, String A_6, Boolean A_7)
at EO.Pdf.HtmlToPdfSession.a(ab3 A_0, String A_1, String A_2, Int32 A_3, Int32 A_4, String A_5, Boolean A_6)
at EO.Pdf.HtmlToPdf.d.a()
at EO.Internal.aj9.a[a](aox A_0)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, Stream stream, HtmlToPdfOptions options)


We are using EO PDF version 19.2.91.0

Could anyone please help ?

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eo_support
Posted: Thursday, February 29, 2024 3:49:29 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

Can you try the latest build from our download page and see if it works for you? If it still does not work for you, please try to collect runtime log and send the log to us:

https://www.essentialobjects.com/doc/common/collect_logs.html#user

Once we have the log we will see what we can find.

Thanks!
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