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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi, I know I'm not the first one to raise this issue and I could find numerous post related to this topic. But I think I have a unique scenario here. We have a Microsoft Office Addin that Invoke EO.Browser from within the Addin. There are more than 100 users in this big enterprise corporation. Only for few users, they're not able to load the EO.Browser and get the "Failed to start image manager" error and for another set of users, they just get a blank screen without any browser window or error messages. The installation of all 100 users are the same. The Microsoft Windows images are the same. The management of Antivirus and security are controlled centrally by the Security team. We have implemented the invocation of EO.Browser as per the recommendations provided in this link https://www.essentialobjects.com/doc/common/eowp.EO.Base.Runtime.EnableEOWP = true; EO.Base.Runtime.InitWorkerProcessExecutable(Properties.Settings.Default.EOBrowserWorkerProcessExecutablePath); We created a sample windows forms application just to render the EO.Browser control in a windows form and browse to www.google.com by default. This application loads the browser window correctly without any error in one of the affected user. We have ran out of options here and would need EO.Browser support team to help to debug this further. Also, Can I contact EO Support by any other means?
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi,
Please try to capture our runtime logs and send the log to us. Once we have that we will see what we can find. You can wait for the error to occur, then call EO.Base.Runtime.GetLogs() to collect the log.
Thanks!
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi,
I didn't get any logs collected by including the line EO.Base.Runtime.GetLogs(). One observation is in the machine where it works, we were able to see the logs. We're thinking since the eowp.exe is not running there is nothing to record in a log file?
However, received the "failed to start image manager" error and here's the details from the dialog:
Exception: System.Exception: Failed to start image manager at EO.Internal.dvrz.xvfy.sacw() at EO.Internal.dvrz.xvfy.nbby()
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Begin_Block_2 gAAAAFtAhX7HpUPxrZuoLuhFdwFtKkoTeu7kr7lYopZ4l7AFAU/kxAqyDfOXNAXVHfpz0bX/QHS/ ZW4MpVGwL/Sy0AmW1u1d4TDyUZx8X+RCzpjXnCkwc/Sc/Atg4m3US1A8PZFfa7tcVeCNkrPNH3/S evDjS8LWD2cBPTbbCcNs2KnjEAAAANOjIEGKd2p4J/GpF+95plYQAAAAeXGrn10Y0t0+JDyAqrCp EQ== End_Block_2
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi,
This is a permission issue. The log indicates that when our code tries to create the child process it receives ERROR_ACCESS_DENIED. There are various scenarios that can cause this, for example, your application does not have read/execute permission to the folder where EO worker process is in, or it does not have permission to create process at all. As a simple test, you can call InitWorkerProcessExecutable first, then call Process.Start with the full path of the worker process and see what error you get. If you get the same access denied error, then that issue would need to be resolved first.
Thanks!
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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One more observation is that when we use EO.Browser version 20.2.90.0, we received the error dialog but using a later version 23.1.45.0, we don't get error dialog but the blank screen which is trying to load the EO.Browser.
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi,
We included the Process.Start to invoke eowp.exe and we didn't get an error and didn't even get the browser window at all. But got the below error created using EO.Base.Runtime.GetLogs().
Begin_Block_1 gAAAALOo6kYyRqw2W2URyAQnccZU3yWNioNPRdz+MhQpVeYzgV3HeUNhEOVo647Vvd9faG8yr4QW DKcan0/3D5XR+Op/BW3r20bmLDt+AP8gub0Q8CxLWERNRbUqyg/O539FbP/dBDlgqbcpBi88X1qr B3FmKTo9e83/BwWujx2mD3LMEAAAAKrKTsQDbiH1bEETrWdoctBQCQAAjnFNpIgBpV7XhJg7Agwz t1unyMWtibYTu4SxdJ3oMdxzLKpkCB+Cwt1wXqu5Wq6vMSFm5ypVkEKukNOVfvuJqvs6dBEza+/2 nojAr8wBxMeEoZI9UDQGDBbSq9smOFZk3SJXZrHNa/OQPHHzNYBngw3cgS7/38V+1mS27qbDlKeE PgpAwTtG5Jf3g1XONFGmBt0v9E5F75e6wVwHXOZc0JoXxn8qfWcuTIz5WZJaSXsaIp8dUaAyE65u 4MOkxuJSlBcd3nxMgUZldwyqfaNU5IGhr+QhSHz1QD5h1sDFeDwto32+0gjL1LBJ5EIfx5CoF7XW LE251bSGMTrsP07R2ioV/t95ryA25rSsjubuLohc+8OHsqw303N2WTfjrRCNyIER0yY/uwxVJC71 tnaRiuEo0DcUgPRBkLCl0Px8wMuO+WSYyBoGKYp9Szs9v5t4Yx79+iCPB71kwEQfQzwZOqLofxpX RxaGejKRmOMf3JQP+7Kmsf3ALJ0NDkAsmjFs2hMV9NVjP9jK5oJH3NNDRE6+yzL1UhGfMym4SfSK uX7ZTPFtbMf6Koxl313ggX1Phl1CS0V1KHHqCq+cPlkQ996c+0w8sS/h5Dz4qm/vJpWCELS1mG1l J1eLZ04Zuh5ylu5c9nUtkXRuD2Z0HkYryKo1xdb6KJy8iSjWLADOPbFd7LiPIrAfhyfSGGfHDFR8 lp3TykNpfc9zXFdcy4fovwgOTLxDaiVRAllzpoWRk/fgCuCk5cnpSRZH6UWbe30GIMhPOzyahEoS eqQCfCxdSaP3Iya6EvF+iORa8uzEfYVJk/pDwY64cembrUb8EXTD5l7Z5YS79Ya1QwP6P0AbJNdn r6Be2nb3P1utIw4Pw/tBK6hAa4yY1xwgXxiPO7EUayOwadlHjXApXLwRhPUIgSmMuY1WkrV83uU0 5iWpKNJweKT7W5Wm4Lt4OB+IfKzctB4HSqfakl75zjuEOl6Fo+whBDfN+PHCjLNJPiKVVbSHlPBJ HNl5povR3pQLCldcm+RGJK7oWVOKI6wQNX7Jhfy6Sno8Gn1yeJb7Ho5VOne2s46GNkYTKZfeNmoe d6GR55nXbUigxbdNCw+U0fXq6GdUH4pyhZ8r/9s9fBj2RI5PFK0nurCBsdYZs9GAKfdGrx3bS0TX hiQos3b35wH/Z48EEOJjzMcmuefqDiCRWLiO3Nih7afImist1AN33zAelmDOWJl6aPL0rQwyJO2w y7O8cf6cYcXwdSqGJdf+PLsFIo/R9le/GBSqXda12StXlXf8WNqrDq+G1c46hKP+BReW3P1rtBAG 9qm2Oofk9QVF4TQOslksIPNZ35oKT03UQuv4lZcZFMPMPDCqZUDspVnFBpe7UBKJQnwsp8uBILg7 lexThwoi0pRUxyLD0JLTmwITkgo1omkXW8ZaTzJE2nFKHM5W8SjDbqqTlUFgnIQ3iH2DxqXk/J37 +K21CZtEXBHh1s39o9Q0Q4vNWo7j9taCc35nzrQk/xPSZXLHwLASiUiWXtbXH/edYpXiSQqRXH/K 1jMH+RpQTwJVwCuR8FRQd+y6b26X1v5BiO0lZ2k3WSG8aDJKgQ1JvUBDxe2aaCVxCccj2S7L+SZh QOaN9sbBF1HyzdamHrieum6siBK7aWWv/RNx/nAdSN60ufWgvG0ZMjZabhJG8EIXYxS1FXUyqwrP G637SOtPFgzHc3r3GvRz3TsbiVD6+VdCfcjz5MyALE/WSBDcGJvLdsq4E1zN//j/ETUWJfWscmDL PeB/UJGtFl2c1COSZeXqf+o+CiG4n85vqUZefe/qRnheFofcn76Va6iNDT++etTYfVfAfs7v95iA tXHYxI+v4O/+onAgFrcRXMuN+csRAqsBHNvnHJAcTUdE8+cIMPjesrp1fcCilrTD31G5ZA4oxWjJ p350YlUYVM7LMux8hoQMzGrv2jAZm1O+w2Kh0HlDCpQg0wjTXwJlAHgXYu0jT75nLRRsKdnZgIUb a1QunBcHPW2rryC785lj5UA/OnfnXVeCVNgfCVnvVL6DndyK7VTRYehcyy3XHwWqViltlka/K4zC QfOH4wmQM6W+XFer2YG9k8wZre8Et9u1Zx5k9H1Wgzll2uOgz3969vW5G1aBQlaTnpfdL+4Nk0Yp QBk5EBlhnW5qL5Nlt17sSU19oTz4MjRgpIoOQfsKGJek9JI/QTyj//h0y9mc1w5uP+QpDAZrSiL9 RVABQw6BBScCYJ4m+lE8DsIMwxGp3pRMCz9sEl3+tk8KVi6KmeLVXZiwzJkDcMdgWnLLRbjC+uJW skqiR0rrbAIZnD9RNPSimZkFsNe6g75IxMttNm3pNol8knBoi8enXsndLpdHyKDm8mm/GBkmSNDO PZznOHv51nr2ep1ugjg2xBCrT/f/IlP+yblWGaWHJKGoUConILy4+0Qd+nyIGcBj8kuWl6Zy4w77 hI4ZhNC6odzAeNtDE/OKdOJ1O4WNikpW7BPA6lR/doEqslO8nI38EmlLAuPx0ZcmsMRxS9qJJR8g scY7sMZ/pGCeLJjTXiImufLlDssH3pRPk5SAMSZQUpR9z3ImPMBZn11t3UO5yruzKmxQ/6FiXUFd SiQzMyXf1txoBgfz+Da4Ofcw4AxLiIV4ODAp6l74tELTQq0yuVdCEqL7hJjveZLM90EczJGSJxiG fy/7UIeHT15qEC2WPCydGNV2inEzXC2HLytpDmJOp7pnM+rol5DTVczr/Y113UOV0Vk1heDoblpC PJsoRyN9Nkqo5lgOO/ysvcay9DgLicrxVrdjQvxYTZVa0B8JZY7tH+Agiy86ALF+qICRATmjajMW RwHoiDWC5jHAJPJe37EKUE72ROSWGvAJXyOcwu1L8FvXYpjRhBpUfpM2bkWvGGMb+3K6mX9As+U/ +Glc0A+s+t3rU55Up1sg7fvEks+GP8jBsY1oebf9+3AGn+1L9hODJdNs6on5jjMArkqpcciC9FIW 9Zon8RTjdadAODAkwEKUYVXVVoTtD6ksdgz5Ui9GLxf3pAWnwxZjzx5/BDjogMqUDdFZlQnZXfdt zCytMY1zowSnrVvPqfcYdotBWztm1qao5AdhOVzlF+xiQg8QLv5RChRbhSbbfYNXbzvrNmy4cWrs tE3t2jqcvzV1G2gxAbNXUDM5IPIqQm+Y6L+hJSVNClU= End_Block_1
Begin_Block_2 gAAAAGgqvXiHIm/esS9HUKf569StOC8wizaOYtyjcSX53lDpdQOcVdpQCIISBRTiIlKz04dpdxL2 2IJk3eTMlaU7MYfm1Y+6CMkyxo4ULOr/ot+lMhp3gcoExwpwEOanDmml6kOPVKvB1fdggUVL69VD HPgnAVJ0pO6sUeEn2QqEA8baEAAAAKrKTsQDbiH1bEETrWdoctAQAAAABe+vVvdLv7hMCZtDdwe2 0A== End_Block_2
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi,
Can you follow these following steps:
1. Run DebugTools.exe as administrator, then go to Tools -> Run Test -> Build in Test -> Test 1. Run it and collect the result. This step will also creates file EOTest.EOWP.exe in the same folder;
2. Run DebugTools.exe again without run as administrator, follow the steps again and collect the result;
Post both results and we will see what we can find.
Thanks!
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi,
Test Run as Admin elevated
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Test Run w/o Admin
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi,
Can you repeat the same steps with test 5? You will see a number of console window appears and then closes. That's normal and it is part of the test.
Thanks!
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi,
Here's the log for Test 5.
w/admin elevation
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi, Both test 1 and test 5 (which test image manager related issues) does not indicate any problems. This seems be consistent with your previous test, which is a standalone Windows.Forms application DOES work, and the problem only occurs when run inside your AddIn. V23 only show the exception dialog when the exception occurs in an internal thread created by our library. Since there is no user code in those thread, an exception in those thread is not catchable by user code, thus our library automatically shows exception dialog to provide more information about the exception. Earlier versions show exception dialog for all threads. The exception you run into occurred in your main thread. This is why you see the exception dialog in V20 but not in V23. EO.Base.Runtime.GetLogs() will capture internal logs regardless image manager status. However because exception in your main thread no longer automatically triggers the exception dialog, you MUST explicitly call this method to collect the log. For example, if you create a new Form in your application and that Form triggers the exception when trying initialize our control, then you can write code like this:
Code: C#
try
{
//This code block fails and throw an exception
MainForm form = new MainForm();
Application.Run(form);
}
catch
{
string log = EO.Base.Runtime.GetLogs();
//save the log and send it to us
}
I am not sure what you meant by "I didn't get any logs collected by including the line EO.Base.Runtime.GetLogs()". The function should always return you SOMETHING. However it does not create a file for you. You will have to write it to a file. Lastly, when you say you "included Process.Start to invoke eowp.exe and didn't get an error" but "didn't even get the browser window at all". How do you know it didn't get an error? Why it wouldn't get to the browser window? Where was the code flow interrupted? Thanks!
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi,
Thanks for the insight. If the image manager issue is not permission or any other related, how do you see why it work for some users and not for others? The installation of the Add-In version are the same. We only use the latest V23 of EO.Browser. Can I request for a EO Support team member to be available in a call with us to explain the Add In code?
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi, The image manager issue CAN be permission related --- as indicated by your v20 log. However we haven't got any v23 logs from you that confirms the problem because all the v23 logs we received from you is from a separate application, not from the addin and those logs do not indicate any problem. As such the first thing you should do is to get v23 logs from your AddIn. This is the focus of our previous reply and you should follow that instead. We do not provide support over the phone because many technical details can not be communicated effectively over the phone (such as how you "tell" us the logs you sent to us so far over the phone). However you are welcome to email us if there are details that you do not wish to share in the public forum. You can find our email address on this page: https://www.essentialobjects.com/forum/test_project.aspxAs to your question on "how do you see why it works for some users and not for others", the simple answer is "something are different between these users" and ultimiately you will need to find out WHAT is different. We can provide you clues and directions, but we have no way of precisely telling you exactly what without full access to the system. For example, from our logs we maybe able to tell you "this API call failed on your system with this error code", you would have to find out exactly what settings caused this behavior. This is why we asked you to explain "How do you know it didn't get an error? Why it wouldn't get to the browser window? Where was the code flow interrupted?" in our previous post. If you do not feel comfortable answering those questions in the forum, you can email us. However we will need those answers from you in order to determine where to look next. Thanks!
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Rank: Member Groups: Member
Joined: 4/18/2018 Posts: 13
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Hi,
Thanks for the response. We're trying to get the V23 logs from the customer machine. But the logs are not getting generated. The code is the same for how we got the logs for V20. We'll try again and update this thread.
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