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Failed to start Image Manager Options
absoffthewake
Posted: Monday, March 15, 2021 4:36:05 PM
Rank: Member
Groups: Member

Joined: 2/12/2020
Posts: 14
We are getting the error below on one of our customer sites. This seems to only be occurring with version 21.0.32 and 21.0.18 and happens both in our app and on the TabbedBrowser.exe sample app. Reverting to version 20.3.63 fixes the issue.

This error was captured from a Windows Server 2102 R2 Standard server, but it also is occurring on all other workstations at this site.. There is no known/installed antivirus on the server. Please advise

Exception:
System.Exception: Failed to start image manager
at EO.Internal.xkyo.sqdx.msrj()
at EO.Internal.xkyo.sqdx.cnoa()

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eo_support
Posted: Tuesday, March 16, 2021 11:02:59 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

Please check the system's event viewer to see if you can find any clues. The logs shows that the child process eowp.exe just "disappeared". There are two possibilities that can cause this, either a Windows policy or an AntiVirus software. However typically a Windows policy would not allow a process to start and then kill it. For example, a Windows policy may disallow any exe files to be started from your temp folder. In that case the exe won't be allowed to start at all. So the most likely cause is still AntiVirus software. In any case, there maybe some logs in the EventViewer will tell you exactly what happened.

Another thing you can try is to run the following command in command line from where eowp.exe is located:

Code:
eowp.exe /debug.listModules > modules.txt


This will generate modules.txt and you can then send the file to us or post the contents here. If you get "accessed denied" error, it means you do not have permission to create modules.txt. In that case you can simply remove the "> modules.txt" part and it will generate the output on screen. You can then copy and paste the result here.

There is no significant difference between eowp.exe in 2021 release and 2020 release since this process is just a stub to launch the "real" code in EO.WebEngine.dll. One major difference between these two versions is in 2021 we switched to an EV code signing certificate. This supposes to be a more "trustworthy" certificate than the code signing certificate used before. But maybe because it's a new "unrecognized" certificate thus causing the problem.

Thanks
absoffthewake
Posted: Tuesday, March 16, 2021 1:56:24 PM
Rank: Member
Groups: Member

Joined: 2/12/2020
Posts: 14
As I mentioned, there is no antivirus installed on this computer. Below is a pertinent event log we found. Can you provide the specific windows policies you are referring to so we can verify? We do not believe this customer added any non-default group policies but we can certainly verify. Below is an updated runtime exception from the TabbedBrowser app for version 21.0.32.

Application: TabbedBrowser.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Exception
at EO.Base.Runtime.ynxz(System.Object, System.Exception, Boolean)
at EO.Internal.xkyo+sqdx.cnoa()
at EO.Internal.xkyo.hwjo()
at EO.Internal.xkyo.hwjm(EO.Internal.xkzm)
at EO.Internal.jbyj.sjln(System.Object)
at EO.Wpf.ThemeManager.Register(System.Windows.FrameworkElement)
at EO.Wpf.TabControl.OnInitialized(System.EventArgs)
at System.Windows.FrameworkElement.TryFireInitialized()
at System.Windows.Controls.ItemsControl.EndInit()
at MS.Internal.Xaml.Runtime.ClrObjectRuntime.InitializationGuard(System.Xaml.XamlType, System.Object, Boolean)

Exception Info: System.Windows.Markup.XamlParseException
at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
at EO.TabbedBrowser.MainWindow.InitializeComponent()
at EO.TabbedBrowser.MainWindow..ctor()
at EO.TabbedBrowser.App.Application_Startup(System.Object, System.Windows.StartupEventArgs)
at System.Windows.Application.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at EO.TabbedBrowser.App.Main()



C:\Program Files (x86)\Essential Objects\EO.Total 2021>eowp.exe /debug.listModules
C:\Program Files (x86)\Essential Objects\EO.Total 2021\eowp.exe (0x00400000)
C:\Windows\SYSTEM32\ntdll.dll (0x77790000)
C:\Windows\SYSTEM32\KERNEL32.DLL (0x74FF0000)
C:\Windows\SYSTEM32\KERNELBASE.dll (0x75920000)
C:\Windows\SYSTEM32\PSAPI.DLL (0x77070000)
C:\Windows\SYSTEM32\USER32.dll (0x77500000)
C:\Windows\SYSTEM32\GDI32.dll (0x77120000)
C:\Windows\system32\IMM32.DLL (0x75690000)
C:\Windows\SYSTEM32\MSCTF.dll (0x76CD0000)
C:\Windows\SYSTEM32\msvcrt.dll (0x773A0000)


21.0.32

Exception:
System.Exception: Failed to start image manager
at EO.Internal.xkyo.sqdx.msrj()
at EO.Internal.xkyo.sqdx.cnoa()

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End_Block_1

Begin_Block_2
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Hg==
End_Block_2
absoffthewake
Posted: Tuesday, March 16, 2021 1:59:59 PM
Rank: Member
Groups: Member

Joined: 2/12/2020
Posts: 14
Found this as well:

Faulting application name: TabbedBrowser.exe, version: 21.0.32.0, time stamp: 0x602c3eb4
Faulting module name: KERNELBASE.dll, version: 6.3.9600.19724, time stamp: 0x5ec5262a
Exception code: 0xe0434352
Fault offset: 0x0000000000007afc
Faulting process id: 0x1fb0
Faulting application start time: 0x01d71a8ce5e31274
Faulting application path: C:\Program Files (x86)\Essential Objects\EO.Total 2021\TabbedBrowser.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 48261a2a-8681-11eb-8106-000c2933f3f6
Faulting package full name:
Faulting package-relative application ID:
absoffthewake
Posted: Tuesday, March 16, 2021 2:00:30 PM
Rank: Member
Groups: Member

Joined: 2/12/2020
Posts: 14
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: TabbedBrowser.exe
P2: 21.0.32.0
P3: 602c3eb4
P4: EO.Base
P5: 21.0.32.0
P6: 602c3ec1
P7: 2f91
P8: 32e
P9: System.Windows.Markup.XamlParse
P10:

Attached files:

These files may be available here:
C:\Users\eyemdstaff\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_TabbedBrowser.ex_40b4ea2113d24828f4700f884c3dae94d42a179_99cc1974_23eaf889

Analysis symbol:
Rechecking for solution: 0
Report Id: 48261a2a-8681-11eb-8106-000c2933f3f6
Report Status: 4100
Hashed bucket:
absoffthewake
Posted: Tuesday, March 16, 2021 2:03:57 PM
Rank: Member
Groups: Member

Joined: 2/12/2020
Posts: 14
The digital signature details report "this digital signature is ok".
eo_support
Posted: Tuesday, March 16, 2021 3:53:50 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

Your output looks normal --- the event log you see about TabbedBrowser is not the root of the cause --- it is the result of eowp.exe "disappeared". As to Windows policy, we are not aware of any specific policy that would cause a process to disappear.

Is it possible for you to provide remote desktop access to the system in question so can look into it on that machine?

Thanks


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