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Rank: Member Groups: Member
Joined: 3/27/2020 Posts: 23
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Hello,
A minority of our users report a crash while trying to download and save a file with EOBrowser.
What is strange is that they can save a file successfully once or twice, then on the next attempt EOBrowser crashes silently with no error message. Unfortunately we do not have access to Windows system logs for these users.
We do no use FileDialogHandler.
Any hints?
Regards, Benoit
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi,
There should be some kind of exception in your application when it crashes. Please see if you can change your code to catch and log such exception. For example, you can try to handle AppDomain.UnhandledException event and then log any exception passed to that event. We can then go from there once we have the exception information.
Thanks
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Rank: Member Groups: Member
Joined: 3/27/2020 Posts: 23
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Hi,
We were able to get the Windows crash report:
Version=1 EventType=APPCRASH EventTime=132617385832718293 ReportType=2 Consent=1 UploadTime=132617385836143281 ReportStatus=268435456 ReportIdentifier=cd8db617-a174-457d-8b99-4979a1a58cb4 IntegratorReportIdentifier=ce3ec22e-2fe4-4f5d-99ec-852a78f00d45 Wow64Host=34404 NsAppName=Gestion Locative.exe OriginalFilename=Gestion Locative.exe AppSessionGuid=0000107c-0001-0010-1110-d4d5ce26d701 TargetAppId=W:00063cea7110e2cb85e991dafb8efb9196c700000000!0000c5950df8e8f6d29bcd957f573f079ea7aed8c4eb!Gestion Locative.exe TargetAppVer=2038//02//10:00:43:10!58422!Gestion Locative.exe BootId=4294967295 ServiceSplit=3387809612 TargetAsId=1007 UserImpactVector=271581968 IsFatal=1 EtwNonCollectReason=4 Response.BucketId=1494127ddf69b6cd6936a4a0d3d18663 Response.BucketTable=4 Response.LegacyBucketId=1816820510346020451 Response.type=4 Sig[0].Name=Nom de l’application Sig[0].Value=Gestion Locative.exe Sig[1].Name=Version de l’application Sig[1].Value=1.0.0.0 Sig[2].Name=Horodatage de l’application Sig[2].Value=801cdd9e Sig[3].Name=Nom du module défaillant Sig[3].Value=StackHash_7c36 Sig[4].Name=Version du module défaillant Sig[4].Value=10.0.19041.844 Sig[5].Name=Horodateur du module défaillant Sig[5].Value=60a6ca36 Sig[6].Name=Code de l’exception Sig[6].Value=c0000374 Sig[7].Name=Décalage de l’exception Sig[7].Value=PCH_26_FROM_ntdll+0x000000000009D764 DynamicSig[1].Name=Version du système DynamicSig[1].Value=10.0.19042.2.0.0.768.101 DynamicSig[2].Name=Identificateur de paramètres régionaux DynamicSig[2].Value=1036 DynamicSig[22].Name=Information supplémentaire n° 1 DynamicSig[22].Value=7c36 DynamicSig[23].Name=Information supplémentaire n° 2 DynamicSig[23].Value=7c3645bae5e06c4dd1f71ec93cfa5e17 DynamicSig[24].Name=Information supplémentaire n° 3 DynamicSig[24].Value=8bc1 DynamicSig[25].Name=Information supplémentaire n° 4 DynamicSig[25].Value=8bc1fd510ad64416fdefa80aae8e2e50 UI[2]=C:\Program Files (x86)\ImmobilierLoyer\eobro\Gestion Locative.exe LoadedModule[0]=C:\Program Files (x86)\ImmobilierLoyer\eobro\Gestion Locative.exe LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll LoadedModule[2]=C:\WINDOWS\SYSTEM32\MSCOREE.DLL LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.dll LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll LoadedModule[5]=C:\WINDOWS\System32\ADVAPI32.dll LoadedModule[6]=C:\WINDOWS\System32\msvcrt.dll LoadedModule[7]=C:\WINDOWS\System32\sechost.dll LoadedModule[8]=C:\WINDOWS\System32\RPCRT4.dll LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll LoadedModule[10]=C:\WINDOWS\System32\SHLWAPI.dll LoadedModule[11]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll LoadedModule[12]=C:\WINDOWS\SYSTEM32\VERSION.dll LoadedModule[13]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll LoadedModule[14]=C:\WINDOWS\System32\USER32.dll LoadedModule[15]=C:\WINDOWS\System32\win32u.dll LoadedModule[16]=C:\WINDOWS\System32\GDI32.dll LoadedModule[17]=C:\WINDOWS\System32\gdi32full.dll LoadedModule[18]=C:\WINDOWS\SYSTEM32\ucrtbase_clr0400.dll LoadedModule[19]=C:\WINDOWS\SYSTEM32\VCRUNTIME140_CLR0400.dll LoadedModule[20]=C:\WINDOWS\System32\msvcp_win.dll LoadedModule[21]=C:\WINDOWS\System32\ucrtbase.dll LoadedModule[22]=C:\WINDOWS\System32\IMM32.DLL LoadedModule[23]=C:\WINDOWS\System32\psapi.dll LoadedModule[24]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\mscorlib\ed4777cae83e1fc9087ac3dc82cf23ab\mscorlib.ni.dll LoadedModule[25]=C:\WINDOWS\System32\ole32.dll LoadedModule[26]=C:\WINDOWS\System32\combase.dll LoadedModule[27]=C:\WINDOWS\System32\bcryptPrimitives.dll LoadedModule[28]=C:\WINDOWS\system32\uxtheme.dll LoadedModule[29]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll LoadedModule[30]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System\5dd302cc18514670950e7f3fbebddb06\System.ni.dll LoadedModule[31]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Drawing\f4b470d059025978bbe597afc6e60f7d\System.Drawing.ni.dll LoadedModule[32]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\4c9a810cd0c747bf8c7905df177ae92e\System.Windows.Forms.ni.dll LoadedModule[33]=C:\WINDOWS\System32\shell32.dll LoadedModule[34]=C:\WINDOWS\SYSTEM32\windows.storage.dll LoadedModule[35]=C:\WINDOWS\SYSTEM32\Wldp.dll LoadedModule[36]=C:\WINDOWS\System32\SHCORE.dll LoadedModule[37]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Core\5b420a81d9bf78ed0945d8ac1ca932b4\System.Core.ni.dll LoadedModule[38]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Configuration\43245d36d271e5e3abf3742885086b10\System.Configuration.ni.dll LoadedModule[39]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\System.Xml\131a023309990432765d7a97ec31d6a7\System.Xml.ni.dll LoadedModule[40]=C:\WINDOWS\SYSTEM32\profapi.dll LoadedModule[41]=C:\WINDOWS\System32\bcrypt.dll LoadedModule[42]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll LoadedModule[43]=C:\WINDOWS\system32\rsaenh.dll LoadedModule[44]=C:\WINDOWS\SYSTEM32\CRYPTBASE.dll LoadedModule[45]=C:\WINDOWS\System32\ws2_32.dll LoadedModule[46]=C:\WINDOWS\system32\mswsock.dll LoadedModule[47]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.844_none_423537bff6b9828c\comctl32.dll LoadedModule[48]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.789_none_faf0a7e97612e7bb\gdiplus.dll LoadedModule[49]=C:\WINDOWS\System32\MSCTF.dll LoadedModule[50]=C:\WINDOWS\System32\OLEAUT32.dll LoadedModule[51]=C:\WINDOWS\SYSTEM32\WindowsCodecs.dll LoadedModule[52]=C:\WINDOWS\SYSTEM32\DWrite.dll LoadedModule[53]=C:\WINDOWS\SYSTEM32\urlmon.dll LoadedModule[54]=C:\WINDOWS\SYSTEM32\iertutil.dll LoadedModule[55]=C:\WINDOWS\SYSTEM32\SspiCli.dll LoadedModule[56]=C:\WINDOWS\SYSTEM32\PROPSYS.dll LoadedModule[57]=C:\WINDOWS\System32\WINTRUST.dll LoadedModule[58]=C:\WINDOWS\System32\CRYPT32.dll LoadedModule[59]=C:\WINDOWS\SYSTEM32\MSASN1.dll LoadedModule[60]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsecimpl.dll LoadedModule[61]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.19041.844_none_ca00b6081b84eb1d\COMCTL32.dll LoadedModule[62]=C:\WINDOWS\System32\imagehlp.dll LoadedModule[63]=C:\WINDOWS\SYSTEM32\gpapi.dll LoadedModule[64]=C:\Windows\System32\cryptnet.dll LoadedModule[65]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL LoadedModule[66]=C:\WINDOWS\SYSTEM32\WINNSI.DLL LoadedModule[67]=C:\WINDOWS\System32\NSI.dll LoadedModule[68]=C:\WINDOWS\SYSTEM32\textinputframework.dll LoadedModule[69]=C:\WINDOWS\System32\CoreUIComponents.dll LoadedModule[70]=C:\WINDOWS\System32\CoreMessaging.dll LoadedModule[71]=C:\WINDOWS\SYSTEM32\ntmarta.dll LoadedModule[72]=C:\WINDOWS\SYSTEM32\wintypes.dll LoadedModule[73]=C:\WINDOWS\system32\Oleacc.dll LoadedModule[74]=C:\WINDOWS\assembly\NativeImages_v4.0.30319_64\Accessibility\b2d9fb5fc2521b994e41d2480280f81c\Accessibility.ni.dll LoadedModule[75]=C:\WINDOWS\System32\clbcatq.dll LoadedModule[76]=C:\WINDOWS\SYSTEM32\rasapi32.dll LoadedModule[77]=C:\WINDOWS\SYSTEM32\rasman.dll LoadedModule[78]=C:\WINDOWS\SYSTEM32\rtutils.dll LoadedModule[79]=C:\WINDOWS\SYSTEM32\winhttp.dll LoadedModule[80]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL LoadedModule[81]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL LoadedModule[82]=C:\WINDOWS\SYSTEM32\DNSAPI.dll LoadedModule[83]=C:\WINDOWS\System32\Comdlg32.dll LoadedModule[84]=C:\WINDOWS\System32\CFGMGR32.dll LoadedModule[85]=C:\WINDOWS\SYSTEM32\DUI70.dll LoadedModule[86]=C:\WINDOWS\SYSTEM32\DUser.dll LoadedModule[87]=C:\WINDOWS\SYSTEM32\dwmapi.dll LoadedModule[88]=C:\WINDOWS\system32\explorerframe.dll LoadedModule[89]=C:\Windows\System32\thumbcache.dll LoadedModule[90]=C:\WINDOWS\SYSTEM32\policymanager.dll LoadedModule[91]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll LoadedModule[92]=C:\WINDOWS\system32\dataexchange.dll LoadedModule[93]=C:\WINDOWS\system32\d3d11.dll LoadedModule[94]=C:\WINDOWS\system32\dcomp.dll LoadedModule[95]=C:\WINDOWS\system32\dxgi.dll LoadedModule[96]=C:\WINDOWS\system32\twinapi.appcore.dll LoadedModule[97]=C:\WINDOWS\System32\TextShaping.dll LoadedModule[98]=C:\Windows\System32\Windows.UI.FileExplorer.dll LoadedModule[99]=C:\Windows\System32\Windows.FileExplorer.Common.dll LoadedModule[100]=C:\WINDOWS\SYSTEM32\edputil.dll LoadedModule[101]=C:\Windows\System32\uiautomationcore.dll LoadedModule[102]=C:\WINDOWS\SYSTEM32\sxs.dll LoadedModule[103]=C:\WINDOWS\SYSTEM32\atlthunk.dll LoadedModule[104]=C:\WINDOWS\System32\StructuredQuery.dll LoadedModule[105]=C:\Windows\System32\Windows.StateRepositoryPS.dll LoadedModule[106]=C:\WINDOWS\system32\Windows.Storage.Search.dll LoadedModule[107]=C:\Windows\System32\cldapi.dll LoadedModule[108]=C:\Windows\System32\FLTLIB.DLL LoadedModule[109]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll LoadedModule[110]=C:\WINDOWS\System32\coml2.dll LoadedModule[111]=C:\WINDOWS\SYSTEM32\LINKINFO.dll LoadedModule[112]=C:\WINDOWS\SYSTEM32\MPR.dll LoadedModule[113]=C:\WINDOWS\System32\drprov.dll LoadedModule[114]=C:\WINDOWS\System32\WINSTA.dll LoadedModule[115]=C:\WINDOWS\System32\ntlanman.dll LoadedModule[116]=C:\WINDOWS\System32\davclnt.dll LoadedModule[117]=C:\WINDOWS\System32\DAVHLPR.dll LoadedModule[118]=C:\WINDOWS\System32\wkscli.dll LoadedModule[119]=C:\WINDOWS\SYSTEM32\cscapi.dll LoadedModule[120]=C:\WINDOWS\System32\netutils.dll LoadedModule[121]=C:\WINDOWS\SYSTEM32\apphelp.dll LoadedModule[122]=C:\Program Files\McAfee\MAT\McPvNs.dll LoadedModule[123]=C:\WINDOWS\System32\SETUPAPI.dll LoadedModule[124]=C:\WINDOWS\SYSTEM32\Secur32.dll LoadedModule[125]=C:\WINDOWS\SYSTEM32\WININET.dll LoadedModule[126]=C:\WINDOWS\SYSTEM32\MSIMG32.dll LoadedModule[127]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV LoadedModule[128]=C:\WINDOWS\SYSTEM32\WINMM.dll LoadedModule[129]=C:\Program Files\Common Files\McAfee\Platform\McRtMui.dll LoadedModule[130]=C:\WINDOWS\SYSTEM32\USERENV.dll LoadedModule[131]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll LoadedModule[132]=C:\Program Files\Common Files\McAfee\Platform\LangSel.dll LoadedModule[133]=C:\WINDOWS\System32\msxml3.dll LoadedModule[134]=C:\Windows\System32\twinapi.dll LoadedModule[135]=C:\Program Files\McAfee\MAT\McOemRes.dll LoadedModule[136]=C:\Program Files\McAfee\MSC\OemUI.dll LoadedModule[137]=C:\Program Files\McAfee\MAT\MpvRes.dll LoadedModule[138]=C:\Windows\System32\dlnashext.dll LoadedModule[139]=C:\Windows\System32\PlayToDevice.dll LoadedModule[140]=C:\Windows\System32\DevDispItemProvider.dll LoadedModule[141]=C:\Program Files (x86)\Microsoft OneDrive\21.030.0211.0002\amd64\FileSyncShell64.dll LoadedModule[142]=C:\Windows\System32\EhStorShell.dll LoadedModule[143]=C:\WINDOWS\system32\mssprxy.dll LoadedModule[144]=C:\WINDOWS\System32\MMDevApi.dll LoadedModule[145]=C:\WINDOWS\System32\DEVOBJ.dll LoadedModule[146]=C:\Windows\System32\PortableDeviceApi.dll LoadedModule[147]=C:\Windows\System32\PortableDeviceTypes.dll LoadedModule[148]=C:\Windows\System32\EhStorAPI.dll LoadedModule[149]=C:\WINDOWS\SYSTEM32\ntshrui.dll LoadedModule[150]=C:\WINDOWS\SYSTEM32\srvcli.dll LoadedModule[151]=C:\WINDOWS\system32\NetworkExplorer.dll LoadedModule[152]=C:\WINDOWS\System32\netprofm.dll LoadedModule[153]=C:\WINDOWS\System32\npmproxy.dll LoadedModule[154]=C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YUICSLE.DLL LoadedModule[155]=C:\WINDOWS\SYSTEM32\mscms.dll LoadedModule[156]=C:\WINDOWS\SYSTEM32\wsnmp32.dll LoadedModule[157]=C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll LoadedModule[158]=C:\WINDOWS\system32\spool\DRIVERS\x64\3\E_YMAISLE.DLL LoadedModule[159]=C:\WINDOWS\system32\xmllite.dll LoadedModule[160]=C:\WINDOWS\system32\wpdshext.dll State[0].Key=Transport.DoneStage1 State[0].Value=1 OsInfo[0].Key=vermaj OsInfo[0].Value=10 OsInfo[1].Key=vermin OsInfo[1].Value=0 OsInfo[2].Key=verbld OsInfo[2].Value=19042 OsInfo[3].Key=ubr OsInfo[3].Value=867 OsInfo[4].Key=versp OsInfo[4].Value=0 OsInfo[5].Key=arch OsInfo[5].Value=9 OsInfo[6].Key=lcid OsInfo[6].Value=1036 OsInfo[7].Key=geoid OsInfo[7].Value=84 OsInfo[8].Key=sku OsInfo[8].Value=101 OsInfo[9].Key=domain OsInfo[9].Value=0 OsInfo[10].Key=prodsuite OsInfo[10].Value=768 OsInfo[11].Key=ntprodtype OsInfo[11].Value=1 OsInfo[12].Key=platid OsInfo[12].Value=10 OsInfo[13].Key=sr OsInfo[13].Value=0 OsInfo[14].Key=tmsi OsInfo[14].Value=221026284 OsInfo[15].Key=osinsty OsInfo[15].Value=1 OsInfo[16].Key=iever OsInfo[16].Value=11.789.19041.0-11.0.1000 OsInfo[17].Key=portos OsInfo[17].Value=0 OsInfo[18].Key=ram OsInfo[18].Value=7990 OsInfo[19].Key=svolsz OsInfo[19].Value=475 OsInfo[20].Key=wimbt OsInfo[20].Value=0 OsInfo[21].Key=blddt OsInfo[21].Value=191206 OsInfo[22].Key=bldtm OsInfo[22].Value=1406 OsInfo[23].Key=bldbrch OsInfo[23].Value=vb_release OsInfo[24].Key=bldchk OsInfo[24].Value=0 OsInfo[25].Key=wpvermaj OsInfo[25].Value=0 OsInfo[26].Key=wpvermin OsInfo[26].Value=0 OsInfo[27].Key=wpbuildmaj OsInfo[27].Value=0 OsInfo[28].Key=wpbuildmin OsInfo[28].Value=0 OsInfo[29].Key=osver OsInfo[29].Value=10.0.19041.867.amd64fre.vb_release.191206-1406 OsInfo[30].Key=buildflightid OsInfo[30].Value=6767771C-496D-4755-8838-06469CF3C1E4.1 OsInfo[31].Key=edition OsInfo[31].Value=Core OsInfo[32].Key=ring OsInfo[32].Value=Retail OsInfo[33].Key=expid OsInfo[33].Value=RS:8390 OsInfo[34].Key=fconid OsInfo[35].Key=containerid OsInfo[36].Key=containertype OsInfo[37].Key=edu OsInfo[37].Value=0 FriendlyEventName=Fonctionnement arrêté ConsentKey=APPCRASH AppName=GestionLocative AppPath=C:\Program Files (x86)\ImmobilierLoyer\eobro\Gestion Locative.exe NsPartner=windows NsGroup=windows8 ApplicationIdentity=2BA972B5E391139D0E60AE8794F9F21C MetadataHash=275608231
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Rank: Administration Groups: Administration
Joined: 5/27/2007 Posts: 24,217
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Hi,
This is not what we are looking for. We are looking for information about the Exception object, particularly the Exception's Message and StackTrace property. This is .NET specific information and it has nothing to do with Windows. You may need to modify your application to catch this information.
Thanks!
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