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Essential Objects Product Support Forum » All Products » Support » EO.PDF : Merge and characters problems

EO.PDF : Merge and characters problems Options
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aurelsa
Posted: Wednesday, January 13, 2021 4:37:47 PM
Rank: Member
Groups: Member

Joined: 2/21/2020
Posts: 10
Hi,

I'm testing the merging of PDF documents with EO.PDF, but I have problems with fonts, some characters are enlarged, some characters are reduced, for some there is too much space between 2 characters.

I tested to merge 5 PDF documents (14 pages in total) and the display problem is mostly present towards the last pages.
These 5 PDF documents were generated with EO.PDF from HTML code. They use the same font, which may be a reason for this bug?

There are options to fix this?

Here is an example of a visual bug :


https://i.postimg.cc/ZKkW9yLB/merge.jpg

The original text is : THE MEETING 7845131651 9988447700 AAABBBCCCEEFDFD

I use lastest version : 20.3.63

Best regards
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eo_support
Posted: Wednesday, January 13, 2021 5:21:51 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

Can you send isolate the problem into a test project and send the test project to us? See here for more details on how to send test files to us:

https://www.essentialobjects.com/forum/test_project.aspx

Thanks!
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aurelsa
Posted: Saturday, January 16, 2021 10:12:04 AM
Rank: Member
Groups: Member

Joined: 2/21/2020
Posts: 10
Hi,

After extensive testing, the problem occurs mostly when opening the merged document in the Mozilla Firefox browser via an iframe or by opening it in a tab.
There are the same display problems when opening the document with Acrobat DC (Reader and PRO), the display bug also changes when zooming.
On Google Chrome there are some display problems but less important than what we can see on Firefox or Adobe DC.
I send the isolated project and the files used on the requested page.

Best regards
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eo_support
Posted: Thursday, January 21, 2021 3:37:23 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Thanks for the test file. We are able to find out the root of the problem. This issue will be fixed in our next build. We will reply here again when the new build is available.
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aurelsa
Posted: Thursday, January 21, 2021 3:45:52 PM
Rank: Member
Groups: Member

Joined: 2/21/2020
Posts: 10
Ok thank you :)
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eo_support
Posted: Wednesday, February 3, 2021 4:43:21 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

This is just to let you know that we have posted a new build that should resolve this issue. You can download the new build from our download page.

Thanks!
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