Rank: Newbie
Groups: Member
Joined: 4/28/2020
Posts: 3
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Dear Support's Team, Thank for your reply! I want to purchase EO.WebBrowser, please tell me the difference between standard support and priority support.  Best regard, Hoang Hung
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
The main differences are our internal scheduling and support methods. Standard support users receives a lower priority than priority support users, so issues reported by standard report users will be behind the those of current priority support users, as such it takes longer for them.
Additionally, we do remote sessions with priority support users. For example, if they have an issue that only occurs on their system and they are not able to reproduce it elsewhere, then we may offer to remotely connect to their computer to investigate further. We can also arrange web meetings with multiple developers to discuss technical issues with them. These options are not available to standard support users.
Hope this helps. Please feel free to let us know if you still have any questions.
Thanks!
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