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Rank: Newbie
Groups: Member
Joined: 2/4/2013
Posts: 7
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Hi All, Last year (2019), we upgraded our license, but have just recently noticed that we're getting the following trial message despite having a current license key. Created with EO.Pdf for .NET trial version. http://www.essentialobjects.comWe'd appreciate some support asap as this message is generating on our students' academic reports. Kind regards, Eloise
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,218
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Hi,
This means the code you use to apply the license key is not called. So you will want to debug your application to make sure that code is called. If you can not find out why it is not called, you can simply call it in your Page_Load. It is OK to call it multiple times.
Specially, this is NOT a wrong license key/wrong version issue. For that situation you will get an invalid license exception.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 2/4/2013
Posts: 7
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Thanks for your reply. I have moved the key to the Page_Load, but I'm still getting the trial message. Any other suggestions???
Eloise
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,218
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If you have moved to Page_Load and you are still getting this message, then it means your Page_Load is not called. You will need to debug your code to find out why it is not called. The license code is not called is the only reason you get this result. There is nothing else to it.
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