Welcome Guest Search | Active Topics | Sign In | Register

dialog is not closing Options
Joan Darling
Posted: Thursday, February 15, 2018 2:24:34 PM
Rank: Advanced Member
Groups: Member

Joined: 3/9/2010
Posts: 119
I've got some code that's been working for years but has recently stopped in Chrome [IE 10 and FireFox OK]. The alert is displayed but the dialog doesn't close. Any ideas?

Development Environment -
OS: Windows Server 2008 R2
Development: Visual Studio 2008
Library: EO Total 2017 Ver 17.1.14.0

Production Environment -
OS: Windows Server 2008 R2
Web Service: IIS 7

Code: JavaScript
function callback_after_execute_newticket_handler(callback, output, extraData) {
            try {
                var parm = callback.getParam();
                if (parm == "initialize") {
                    eo_GetObject("dialogNewTicket").show();
                } else if (parm == "submit") {
                    if (extraData == null || extraData.length == 0) {
                        eo_GetObject("dialogNewTicket").close();
                        alert("The support request was successfully added...");
                    } else {
                        alert(extraData);
                    }
                }
            } catch (err) {
                alert("callback_after_execute_newticket_handler - " + err);
            }
        }
eo_support
Posted: Friday, February 16, 2018 3:51:50 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,221
Hi,

You will need to do the troubleshooting first to reduce it to contain no additional code but our library. If the problem still occurs you can post the page online and we will be happy to investigate further.

Thanks!


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.