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Rank: Newbie
Groups: Member
Joined: 2/14/2008
Posts: 4
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We have just purchased an implemented the AJAXUploader product and are having trouble with it hanging on upload. There does not seem to be a pattern, sometimes it will hang 10% of the way through, and other times 90% of the way through. File sizes are between 5-20 MB.
A client-side dialog is displayed after a few minutes with an EO.Web Controls debug message about "An unknown error has occured."
We control the target server, and it's Windows Server 2003 w/IIS 6, ASP.NET 1.1.
Client side is using IE7 on Vista. We are working to try other browsers.
The implementation is pretty basic -- there is only one callback to move the posted files.
Is there anything we should be looking for, tips, things we should check? BTW, there is no quota management on the server, and plenty of memory and disk space.
-Greg
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi Greg,
Please check whether you have enabled tracing on your server. That is one thing that is known to interfere AJAX uploading.
Also try these two things:
1. Does the same problem occur when you access the page locally on your server?
2. Does the same problem occur when you run your app locally on your dev machine?
Please let us know if the problem persists. In that case we can set up a web meeting so that you can show us the problem (if you are OK with that), we can then go from there.
Thanks
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Rank: Newbie
Groups: Member
Joined: 2/14/2008
Posts: 4
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Thanks for the quick response. Tracing is disabled on this application, and the problem does not seem to occur locally in the dev environment, which is Vista/IIS7.
-Greg
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Rank: Newbie
Groups: Member
Joined: 2/14/2008
Posts: 4
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I should also add that Safari (2.0.4) on the Mac has the same hang problem. And, the control seems to generate a JavaScript error in FireFox 2.0.0.11 on Vista, which is odd because I tested FireFox on your demo site prior to choosing your product.
-Greg
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi Greg,
The problem should be a server side problem, so it is unrelated to the browser. It's just the server did not responded (or not responded) as the client expected, so that causes error on the client side.
In order to further troubleshoot the problem, we would need to see the problem, and also if possible, to run test builds on your server to see if we can collect some more debug information. Please let us know if that is possible.
Thanks
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Rank: Newbie
Groups: Member
Joined: 2/14/2008
Posts: 4
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Can you email me about this directly, and I can setup a GoToMeeting?
-Greg
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
We've set up a gotomeeting for you and have sent a private message to you with the meeting ID. Please let us know if you can join the meeting.
Thanks
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