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Rank: Newbie
Groups: Member
Joined: 7/14/2017
Posts: 2
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Hi, We have an asp.net mvc action which returns a PDF file with a lot of fields that get filled using EO.PDF for .net. Everything works as expected when viewing the PDF from a normal desktop PC (Eg:windows 10, chrome browser) However, when accessing the same link on an IPad/IPhone browser (chrome or safari) the form is blank, no values are being set.NOTE: the pdf displays correctly with our old library that we used for filling the pdf: https://github.com/tuespetre/TuesPechkin Also, on the ipad , if we try to visualize the pdf in a pdf viewer it says invalid or corrupt pdf file. Please investigate this issue as soon as possible as this is already in production and a lot of our customers are having problems viewing their forms. Thank you.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,258
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Hi, Please send us the following files: 1. The "bad" result PDF file (from our library) and the "good" result PDF file (from other library); 2. The original PDF file with empty fields; 3. The code that you use to fill in the original PDF file and produce the result PDF file; We will look into it as soon as we receive them. See here for more information on how to send test files to us: https://www.essentialobjects.com/forum/test_project.aspxThanks!
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Rank: Newbie
Groups: Member
Joined: 7/14/2017
Posts: 2
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Hi, please confirm you have received my test project.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,258
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Hi,
In fact no, we have not received the test project. So it might have been blocked by yours or our email system. Can you resend it from a different email account? Make sure you do NOT include our DLLs because they are big and won't go through.
Thanks!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,258
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Hi,
We have received the test project. We will look into it and get back to you as soon as possible.
Thanks!
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