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Rank: Member
Groups: Member
Joined: 5/20/2008
Posts: 11
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Hi Support team,
I am using an Html Editor From EO.WEB. Its ok when i run the page locally. But it takes a lil more time to load the control when i run the page from a remote server. Sometimes it stops loading the control and shows a blank page. In such cases refreshing the page (by right clicking on the page and select refresh menu) load the control in the page. Most of the time when i run the page for the first time does not show the control up in the page. Please help me regarding this issue as the project releasing date will be on last week of this month.
EO.WEb Version : 6.0.21.2
Regards,
Varun
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi Varun, Show a blank page is not common and it may has to do with your server side cache setting. You can try to enable physical JavaScript files and see if it helps: http://www.essentialobjects.com/ViewDoc.aspx?t=InstallationAndDeployment%2fdeploy.htmlThanks
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Rank: Member
Groups: Member
Joined: 5/20/2008
Posts: 11
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Hi Support Team,
I didn't understand what mentioned in the document. Can you please tell me step by step, what should i do to fix this issue?
When i uploaded the page in the server, and accessed it from a remote machine, only the control is not showing up. it shows nothing in the place of the html editor control. All other controls in the page are loaded normally. When i refresh the page by right clicking on the page, the editor contrl shows up in the page.
please help asap,
Regards
Varun
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi Varun, You need to to open your web.config and add the following line into your appSetting section: <add key="eo_ScriptLocation" value="~/eo_script"></add> If you do not see appSetting section in your web.config, you can just add it. It's a standard ASP.NET web.config section, so if you are not familiar with it, you can Google online and you should be able to find plenty information about it. Once you add that line, you can create a directory "eo_script" directory on your app's root directory. Make sure your app can write to that directory (you may need to change file permission on that directory). Now you can run the app again and you should see a list of JavaScript files get generated in that directory. Requiring refreshing is mostly normal. When your browser has an older version of the page cached on the client side and you open the page, you may run into the problem. Generally as soon as you refresh once get the cached updated you should no longer have this problem. You can also turn the caching off on the server side either in your .aspx file or by code. Hope this helps. Thanks
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Rank: Member
Groups: Member
Joined: 5/20/2008
Posts: 11
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Hi Support,
Thank you for the support. Ya, its working when i created the script location. Now the control loads when the page is visited for the first time. But still it takes a lil more time befoer it loads into the page. Anyway thanks for the support.
Regards
Varun
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Rank: Member
Groups: Member
Joined: 5/20/2008
Posts: 11
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Hi Support Team, When I open the page (which has a html editor in it) in Internet explorer 7. I get an error 'Access Denied' and the control doesn't show up. If i referesh the page then the html control loads into the page. When i try to navigate away from the page i get an error message 'this.aban.body is null or not an object'. As per your suggestions i have added '<add key="eo_ScriptLocation" value="~/eo_script"></add>' tag in web.config under '<appSettings>' tag. and also created the folder 'eo_script' in root folder. please help me asap regarding the issue. regards Varun
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,194
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Hi,
Please check your private message and reply with your license ID. Without the license ID we will not be able to respond any more questions from you.
Thanks for understanding!
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Rank: Member
Groups: Member
Joined: 6/3/2008
Posts: 26
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Hi,
On my behalf Mr.Varun is communicating to you. My order number is 111846821*. If you need any more details regarding the purchase of your product then please let me know.
With Thanks & Regards
Biju
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