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Rank: Newbie
Groups: Member
Joined: 8/5/2008
Posts: 9
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I just ordered through the google checkout and received no license key. I unchecked the "no email marketing" box and didn't realize that would keep you from emailing anything to me. You can email me at mitch@grouperfl.com with the license links and info. Thanks, Mitch Weiss "userid mitchweiss"
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,193
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Hi,
It appears that Google is reviewing your order. The vast majority of the online orders are immediately automatically processed, but sometimes when you are lucky, they pick your order to do an manual review. When that happens, the order will usually be cleared within a few hours instead of a few minutes.
Once your order is processed, our system will automatically send out the email to the hotmail account you provided during the checkout. Please let us know if that's OK for you, or if you still want us to send it the grouperfl account please let us know.
Thanks
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Rank: Newbie
Groups: Member
Joined: 8/5/2008
Posts: 9
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Thanks, I will check back in a little while
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Rank: Newbie
Groups: Member
Joined: 8/5/2008
Posts: 9
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Will my hotmail email get through because I unchecked teh email bax? If so, use the grouperfl address as well.
Thanks
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,193
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It should get through. This has indeed been a problem until recently we stopped using Google Checkout email address, instead of the email address you provided during the "Purchase Options" page to send license information. Previously we didn't ask user to enter their email address on the "Purchase Options" page and rely on Google Checkout email address. And the problem is, when you uncheck that checkbox, Google doesn't give us your email address. :)
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