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nullreference error Options
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nick
Posted: Monday, July 14, 2008 6:24:44 PM
Rank: Newbie
Groups: Member

Joined: 10/17/2007
Posts: 9
I've tried different ways to reproduce the error below but they doesn't seem to be working. If I upgrade, do I need to make any change(s) to my application? What if the error persist after I upgrade? I'll appreciate any suggestion.

Exception information:
Exception type: NullReferenceException
Exception message: Object reference not set to an instance of an object.

Request information:
Request URL: http://www.heatdating.com/Default.aspx
Request path: /Default.aspx
User host address: 213.147.66.254
User:
Is authenticated: False
Authentication Type:
Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
Thread ID: 6
Thread account name: NT AUTHORITY\NETWORK SERVICE
Is impersonating: False
Stack trace: at EO.Web.Internal.a9.f(HtmlTextWriter A_0, Boolean A_1)
at EO.Web.BaseNavigator.a(HtmlTextWriter A_0)
at EO.Web.WebControlBase.b(HtmlTextWriter A_0)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer)
at System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output)
at System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer)
at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children)
at System.Web.UI.Page.Render(HtmlTextWriter writer)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
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eo_support
Posted: Monday, July 14, 2008 6:35:24 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,193
Hi,

The new version is backwards compatible but if you already have a license, you will want to check whether your current license covers this new version. In that case you will want to access "My Orders" page to access your license key. If your order covers the new version, then you should be able to download a new license key for the new version.

Ideally we would need you to reproduce the problem in order to work on it. A lot of times the error was caused by unknown bots/spiders because they use strange/improvised agent string. In those case there is simply no need to address this issue. If your user did experience such error, any information about what they were doing might be helpful. The bottom line is without being able to reproduce it, there is almost no chance for us to address it, not to mention verifying the fix.

Thanks
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