Welcome Guest Search | Active Topics | Sign In | Register

Essential Objects Product Support Forum » All Products » Support » Upgrade order problems

Upgrade order problems Options
Previous Topic · Next Topic
Mercedes
Posted: Sunday, March 30, 2008 4:12:46 AM
Rank: Member
Groups: Member

Joined: 8/23/2007
Posts: 12
I would like to upgrade my license (the free upgrade period expires in August,2008) in order to have license to use the new controls.

I have request my license coupon to apply in the new license order, but the coupon minimum amount is higher that the license price so I cannot apply it.

By the other hand, I have read that if I renew the upgrade period I am eligible for a discount?

How can I submit the order to apply a discount?

Kind regards....Antonio
Back to top
 
eo_support
Posted: Sunday, March 30, 2008 8:13:25 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,194
Hi,

We have adjusted your coupon's minimum amount so you should be able to use the coupon now. The renew discount is not directly related to whether you are in the free upgrade period, it is directly related to your version and the current version. Free upgrade and upgrade order are different; the former does not cover new controls, the later does.

Please feel free to let us know if you have any more questions!

Thanks
Back to top
 


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.