Welcome Guest Search | Active Topics | Sign In | Register

Essential Objects Product Support Forum » All Products » Support » Web Engine crash

Web Engine crash Options
Previous Topic · Next Topic
FMR
Posted: Wednesday, April 16, 2025 9:30:40 AM
Rank: Newbie
Groups: Member

Joined: 1/17/2025
Posts: 4
We are experiencing issues with our implementation of Eo.WebBrowser (version 23.3.4.0).

Occasionally, the web engine crashes, causing all Eo.WebBrowser instances to close unexpectedly. Unfortunately, this issue occurs randomly, and we have not identified a specific scenario to reproduce it.

If you're aware of any way to reproduce the issue, please let us know. We've found that refreshing the window (ctrl+shft+f5) in our case, brings the view back but we're unable to test it. We have collected the crash log file, which is provided below. Despite our efforts, we have been unable to consistently reproduce the issue. Here are the logs we have:

02 Apr 2025 14:25:21,180 [1] ERROR - EO.Base.Runtime exception occurred.
02 Apr 2025 14:25:21,181 [1] ERROR - ExceptionType:Exception
ErrorMessage: Channel disconnected
Stack Trace:
at EO.Internal.vqfa`3.cieo()
at EO.Internal.vqfa`3.rsnp()
02 Apr 2025 14:25:21,183 [1] DEBUG - EoWebBrowserControl.OnWebViewClosed https://abc.com: WebView was closed. Reason: EngineCrash
02 Apr 2025 14:25:21,216 [1] ERROR - EO.Base.Runtime exception occurred.
02 Apr 2025 14:25:21,217 [1] ERROR - ExceptionType:Exception
ErrorMessage: Channel disconnected
Stack Trace:
at EO.Internal.vqfa`3.cieo()
at EO.Internal.vqfa`3.rsnp()
02 Apr 2025 14:25:21,219 [1] DEBUG - EoWebBrowserControl.OnWebViewClosed https://cde.com: WebView was closed. Reason: EngineCrash
02 Apr 2025 14:25:21,276 [1] ERROR - EO.Base.Runtime exception occurred.
02 Apr 2025 14:25:21,277 [1] ERROR - ExceptionType:Exception
ErrorMessage: Channel disconnected
Stack Trace:
at EO.Internal.vqfa`3.cieo()
at EO.Internal.vqfa`3.rsnp()
02 Apr 2025 14:25:21,278 [1] DEBUG - EoWebBrowserControl.OnWebViewClosed https://efg.com: WebView was closed. Reason: EngineCrash
02 Apr 2025 14:25:21,310 [1] ERROR - EO.Base.Runtime exception occurred.
02 Apr 2025 14:25:21,311 [1] ERROR - ExceptionType:Exception
ErrorMessage: Channel disconnected
Stack Trace:
at EO.Internal.vqfa`3.cieo()
at EO.Internal.vqfa`3.rsnp()
02 Apr 2025 14:25:21,313 [1] DEBUG - EoWebBrowserControl.OnWebViewClosed https://xyz.com: WebView was closed. Reason: EngineCrash
-------------------------------------------------------
Back to top
 
eo_support
Posted: Wednesday, April 16, 2025 11:21:40 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,344
Hi,

Please update to the latest build (10.1.85.0 is not a valid build number) and then collect both runtime log and crash log and then send those to us. See here for more details on collecting these logs:

https://www.essentialobjects.com/doc/common/collect_logs.html
https://www.essentialobjects.com/doc/common/crash_report.html

You can send the logs to us through contact us page:

https://www.essentialobjects.com/contact

Once we have those we will look into it.

Thanks!
Back to top
 


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.