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Failed on command 2 Options
Omri Suissa
Posted: Sunday, March 30, 2025 3:28:38 AM
Rank: Member
Groups: Member

Joined: 2/18/2020
Posts: 26
After upgrading to the newest version, 25.1.6, from 24.0.20 we get:
Quote:
HtmlToPdfException: Failed on command 2: gtmo: Failed on command 2:
at EO.Pdf.HtmlToPdfException.ispl(Exception acj, String ack)

What can cause this issue?
eo_support
Posted: Monday, March 31, 2025 10:19:31 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,338
Hi,

This usually indicates a crash somewhere inside the browser engine. Do you have an HTML file that we can use to reproduce the problem?

Thanks!
Omri Suissa
Posted: Tuesday, April 8, 2025 3:49:21 AM
Rank: Member
Groups: Member

Joined: 2/18/2020
Posts: 26
Unfortunately, we can not share the HTML. We reverted back to the old version and it worked.
eo_support
Posted: Tuesday, April 8, 2025 10:30:11 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,338
We understand. If you come across something that you can share to reproduce the problem please do not hesitate to reopen this issue. We can also sign NDA with you if your test file contains sensitive information.


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