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Failed to start image manager

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MADHAVI

Posted: Wednesday, October 9, 2024 11:54:30 AM

Rank: Newbie
Groups: Member

Joined: 10/9/2024
Posts: 1

We have installed ALM 24 version and when ever we are trying to open ALM Client in ALM Client launcher 4.4 ( this is the latest version) we are getting this error:

Application does not support just-in-time (JIT)
debugging. See the end of this message for details.

************** Exception Text **************
System.Exception: Failed to load the application. ---> System.Exception: Failed to initialize the application. ---> System.Exception: Failed to start image manager. Please see https://www.essentialobjects.com/doc/common/child_process_error.html for more details.
at EO.Base.ThreadRunnerBase.disj.wudy(Int32 lxi, Boolean& lxj)
at EO.Base.ThreadRunnerBase.Send(gzzv`1 action, Int32 timeoutInMS, Boolean& done)
at EO.WebBrowser.ThreadRunner.Send(WebViewCallback callback, WebView webView, Object args)
at EO.WebBrowser.ThreadRunner.qwlv(Int32 zv, Int32 zw, Boolean zx, WebViewOptions zy)
at Mercury.TD.Client.UI.Components.ThirdParty.EOBrowser.EOBrowserControl.PreLoadEOEngine()
at Mercury.TD.Client.UI.ALMClient.ApplicationAxAdapter.PreLoadEOEngine()
--- End of inner exception stack trace ---
at Mercury.TD.Client.UI.ALMClient.DebugOutputLogger.ThrowExceptionAndReport(Type type, String message, Exception innerException)
at Mercury.TD.Client.UI.ALMClient.ApplicationAxAdapter.PreLoadEOEngine()
at Mercury.TD.Client.UI.ALMClient.ApplicationAxAdapter.EmbedApplicationControl()
at Mercury.TD.Client.UI.ALMClient.ApplicationAxAdapter.TryCreateAndInitApplication()
--- End of inner exception stack trace ---

eo_support

Posted: Wednesday, October 9, 2024 5:19:54 PM

Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,178

Hi,

Please try to capture EO runtime log and send the log to us. Your code will be something like this:

Code: C#

Copy

try
{
     //Your code that throws the exception
    ApplicationAxAdapter.PreLoadEOEngine();
}
catch
{
    //Collect runtime log
    string log = EO.Base.Runtime.GetLogs();

    //Save the log into a file and send the file to us
}

Once you have the log file, you can send it to us through contact us page:

https://www.essentialobjects.com/contact

We will look into it as soon as we receive the log.

Thanks!

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