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Incapsula + tabbedbrowser Options
rentgen
Posted: Thursday, February 2, 2023 7:50:05 AM
Rank: Newbie
Groups: Member

Joined: 4/5/2022
Posts: 9
Good afternoon.
Does your tabbedbrowser product have problems with the Web Application Firewall, specifically with a service like Incapsula? Using tabbedbrowser, I encountered such a problem that this service marks it as not a browser.
thanks in advance.
eo_support
Posted: Thursday, February 2, 2023 9:26:23 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

Please check if you are on the latest version. There are numerous third party service like this and it is not possible for us to test/support everyone. However recently we have resolved an issue related to CloudFlare that may be a similar problem. So you can try the latest build and see if that works for you.

Thanks!
rentgen
Posted: Thursday, February 2, 2023 10:10:27 AM
Rank: Newbie
Groups: Member

Joined: 4/5/2022
Posts: 9
Ufortunately does not work. Maybe you will choose the most popular services such as Cloudflare, Incapsula, SUCURI and organize their support in your project?
eo_support
Posted: Thursday, February 2, 2023 11:46:49 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

It would depend on exactly what they are checking. For example, some page/service requires Chrome extension to work but we do not support Chrome extensions. So if that's the case, then there is no way to support them. However if you can provide a test page we can look into it and see what we can find. There is no guarantee though.

Thanks!
rentgen
Posted: Thursday, February 2, 2023 9:58:12 PM
Rank: Newbie
Groups: Member

Joined: 4/5/2022
Posts: 9
Hi,

no plugins required I tested on a clean browser. I sent you a personal message with the details of the site
rentgen
Posted: Thursday, February 9, 2023 7:43:05 AM
Rank: Newbie
Groups: Member

Joined: 4/5/2022
Posts: 9
hi ,
any news?
eo_support
Posted: Friday, February 10, 2023 9:42:14 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Hi,

Since the error code is returned by the server and the server is a black box to us, we have not made any meaningful progress yet. We are still looking into our modification to the Chromium browser engine to see if we can find specifically any part of our modification triggered the problem. So please keep the username/password active in the mean time.

Thanks!
rentgen
Posted: Wednesday, March 1, 2023 4:22:26 AM
Rank: Newbie
Groups: Member

Joined: 4/5/2022
Posts: 9
Hi,

Are there any moves towards solving this problem?
eo_support
Posted: Wednesday, March 1, 2023 10:29:33 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
Unfortunately no, we have not made any progress on this issue yet.
comforyou
Posted: Tuesday, March 21, 2023 7:19:07 AM
Rank: Member
Groups: Member

Joined: 1/14/2020
Posts: 12
hello, i have the same problem when i try to access the following url https://www.transavia.com/fr-FR/api/airports/?selfConnect=true

do you have a solution please
comforyou
Posted: Friday, March 24, 2023 1:33:39 AM
Rank: Member
Groups: Member

Joined: 1/14/2020
Posts: 12
Hello, no solution?
we find imperva on many sites, we should find a solution to not be blocked
Thanks
eo_support
Posted: Friday, March 24, 2023 7:51:48 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
We do not have an update at this time. We will reply again once we have an update on this issue.
comforyou
Posted: Tuesday, March 28, 2023 12:51:40 AM
Rank: Member
Groups: Member

Joined: 1/14/2020
Posts: 12
Thank you, do you think it's a matter of weeks?
eo_support
Posted: Tuesday, June 20, 2023 4:12:35 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,217
In case other users searching for this issue --- the issue is resolved in build 2023.2.34.


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