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Rank: Newbie
Groups: Member
Joined: 3/24/2023
Posts: 2
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Hello,
We are using "EO.Pdf" version "5.0.72" and noticed that the functionality is working fine on some servers vs others. Is there an OS dependency for this library?
The error we get is as follows when calling "HtmlToPdf.ConvertHtml: method:
"Failed to resolve LoadLibrary and GetProcAddress" source="EO.Pdf" detail="EO.Pdf.HtmlToPdfException: Convertion failed. Failed to resolve LoadLibrary and GetProcAddress ---> System.Exception: Failed to resolve LoadLibrary and GetProcAddress
 at EO.Pdf.Internal.ch.e.d()
 at EO.Pdf.Internal.ch.a(e7 A_0, String A_1, Boolean A_2)
 at EO.Pdf.Internal.lv..ctor()
 at EO.Pdf.Internal.lv.a(lv A_0, List`1 A_1, Boolean A_2)
 at EO.Pdf.Internal.lv.a(hl A_0, Boolean A_1)
 at EO.Pdf.Internal.lv.a(hl A_0)
 --- End of inner exception stack trace ---
 at EO.Pdf.Internal.lv.a(hl A_0)
 at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0)
 at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
 at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc)

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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
Please update to the current version. Your version is an extremely old version that does not support newer Windows. You will get this error when you run it on newer unsupported Windows.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 3/24/2023
Posts: 2
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Thank you, appreciate the prompt response. We have an active license, but after updating to latest version, we get error about need to use new license key. How do we go about it? Please let us know what info I need to share to get the same.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Depending on whether you maintenance subscription is current, you may need to renew your maintenance subscription or purchasing a new license completely. Maintenance subscription is automatically included for one year when you purchase your original license and can be optionally renewed afterwards. If you can send us your order number through private message, we can look it for you and see whether you indeed need to renew or purchase a new license. If you do not have the order number but have the source code, you can look for EO.Pdf.Runtime.AddLicense in your code to locate the license key, you can then send the key to us through private message (do not post it directly in the forum) and we can locate your order based on that as well.
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