Rank: Newbie
Groups: Member
Joined: 1/29/2021
Posts: 1
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Dear Sir / Support Team,
We are using licence version [EO.Pdf for .NET (2020) Developer License] of EO.pdf for converting HTML content to pdf. Recently we have encountered an issue wherein in the Web Server [Rundll32.exe] is using large amount of memory [13,09,432 K] and also showing blocked/blocking child process. After investigation we found that [Rundll32.exe] is imposed by the aspx web page which is actually used for conversion of HTML to pdf. As result the processes in the IIS Worker Process getting accumulated and entire application got hanged. After Killing of that [Rundll32.exe] from Windows Task Manager, the application resumes. However after sometime the same situation is repeated.
Kindly help/suggest in this regard.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
Many different scenarios can cause large memory consumption and hang. So without reproducing and debugging the issue in our debug environment, it is impossible for us to tell you precisely what's the root cause. However there are a few things you can try:
1. Update to x64 build for the latest version. We have fixed a number of scenarios that can cause hang in the latest build. So the issue you are seeing might have already been fixed. Additionally, the latest version is available both in x86 and x64 build. The x64 build runs the browser engine in 64 bit mode. So it can access much more system memory;
2. Please see if you can identify a specific page that causes this problem. If you can identify a page that can cause this problem, you can send the page to us and we can debug it here in order to tell you exactly what's going on.
Thanks!
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