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Rank: Member
Groups: Member
Joined: 3/27/2020
Posts: 23
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Hello, We are using EOBrowser version 20.2.90.0. A user reports a black ribbon on the upper part of the screen. This ribbon is not part of the HTML of our app. Here is the link to a picture of the issue : https://ibb.co/qkdBnKVThanks for your help.
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Rank: Member
Groups: Member
Joined: 3/27/2020
Posts: 23
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And sometimes the ribbon is white : https://ibb.co/4tBxnMz
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi, There is no way to tell you exactly what that is without debugging the page. You can try to debug the page first using the built-in debugger: https://www.essentialobjects.com/doc/webbrowser/advanced/debug.aspxIf you can't find anything, you can PM us the Url of the page and we can take a look. Thanks!
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Rank: Member
Groups: Member
Joined: 3/27/2020
Posts: 23
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Hi,
So are you saying that it's an HTML/CSS issue ?
It's highly unlikely, because the exact same HTML/CSS is used by thousands of users on regular browsers, and nobody ever reported such an issue.
Thanks
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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No. We are saying that there is no way to tell exactly what the problem is without debugging the page first. While EO.WebBrowser is based on Chromium, it is not Google Chrome and it does not support all Google Chrome features (for example, it does not support Chrome extensions), also your version is based on a slightly older version of the Chromium engine, which means it can behave differently than the current version of Google Chrome. So the first step is to find out exactly what difference it is. In order to avoid abuse, we generally require our users to debug and isolate the problem first because we are not in a position to debug every issues our customer's customer encounters. Once they have isolated the problem, we can debug into the browser engine to find out the root cause of it.
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