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Rank: Newbie
Groups: Member
Joined: 3/23/2020
Posts: 5
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Hi,
We are using HTML to PDF and our pages contains CANVAS. When we export to pdf, the pages are blank. We have set MinLoadTime and MaxLoadTime but it doesn't work.
Any suggestions are appreciated.
Thanks,
An
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
What version do you use? Our older version does not fully support canvas but the current version should support canvas correctly.
Thanks
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Rank: Newbie
Groups: Member
Joined: 3/23/2020
Posts: 5
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Hi,
The current version is 20.2.19.0
Thanks,
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi, Please try to increase HtmlToPdf.Options.MinLoadWaitTime and see if it helps. It is possible that the conversion starts before your JavaScript code has finished drawing the canvas. In that case you will get blank canvas. If the problem continues, please try to isolate the problem into a test project and then send the test project to us. See here for details on how to send test project to us: https://www.essentialobjects.com/forum/test_project.aspxThanks!
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