Rank: Newbie
Groups: Member
Joined: 12/11/2019
Posts: 5
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We're using EO.Pdf version 20.0.53
we have set
EO.Base.Runtime.EnableEOWP = true;
sometimes we get the following error:
EO.Internal.i8+e: Child process not ready.
at EO.Internal.i8.a(Exception A_0, Boolean A_1)
at EO.Internal.i8.a(o5 A_0)
at EO.Internal.i8.a(Boolean& A_0, axz[] A_1, String A_2, String A_3)
at EO.Internal.i8.a(axz[] A_0, String A_1, String A_2)
at EO.Internal.aoo.a(String A_0, String A_1)
at EO.Internal.at7.b()
at EO.Internal.at7.a.a()
at EO.Internal.pj.a(Action A_0)
at EO.Internal.at7.a(WindowsIdentity A_0)
at EO.WebEngine.Engine.Start(WindowsIdentity user)
at EO.Internal.rx.b()
at EO.Internal.m0.a(rx& A_0)
at EO.Internal.aka.a(au A_0, rx& A_1)
at EO.Internal.of.e()
at EO.Internal.of..ctor(au A_0, HtmlToPdfOptions A_1)
at EO.Pdf.HtmlToPdfSession.a(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0, HtmlToPdfSession A_1)
at EO.Pdf.HtmlToPdf.b.a()
at EO.Internal.aka.a[a](ao0 A_0)
at EO.Pdf.HtmlToPdf.ConvertUrl(String url, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertUrl(String url, PdfDocument doc)
at PDFgen.PdfGenerator.Generate(PaperOrientation orientation) in D:\a\1\s\IMCMS.Common\Utility\PDFGenerator.cs:line 53
at IMCMS.Web.Controllers.CheckoutController.<GenReceipt>d__33.MoveNext() in D:\a\1\s\IMCMS.Web\Controllers\CheckoutController.cs:line 1205
It happens after the website has been up for over a day and the process has been used at least once during that time.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
Do you use this in Azure WebApp or in a regular environment?
Thanks!
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Rank: Newbie
Groups: Member
Joined: 12/11/2019
Posts: 5
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This is on Azure WebApp.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
We are aware of similar issues in Azure environment. However we have not been able to reproduce it on our end. We will continue to investigate on our end to see if we can reproduce it.
Thanks!
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Rank: Member
Groups: Member
Joined: 6/1/2017
Posts: 10
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Hi Support,
Were you able to identify the issue and find a solution for this? We are having the same problem in our Azure environment as well. We are currently restarting the service at regular times interval to make the PDF generate properly.
Thanks,
Venkat
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,217
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Hi,
Yes. We did just fix this issue in build 20.1.88. Please download it from our download page and let us know how it goes.
Thanks!
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