Rank: Newbie
Groups: Member
Joined: 3/11/2020
Posts: 2
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Hello there,
I am using EO.NET and experience long wait-time for converting html files into PDF. We are talking 1.5 min, up to 2 minutes and then the request times out. Can this be due to trial license, and is there a gurantee that if we get our client to buy a proper production license that this will reduce the 'compilation' time?
Ask if more information is needed :)
Thanks.
Best regards
Nicolai
Developer
ECIT Services
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,218
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Hi,
This is not normal and it is not a trial license issue.
The most common reason for a conversion to be this slow is some resource in your HTML is holding it up. For example, if you have an image in your HTML and the web server for that image takes a long time to serve the image, then it will significantly increase the conversion time because the conversion won't start until the image has finished loading (or timed out). Sometime such issue is not noticeable at all because the image in question is insignificant so it appears to be fine when everything is loaded and rendered properly on screen. However the PDF converter does not know which image is important and which one is not, so it will wait for them all.
We would recommend you to comment out your HTML block by block to see if you can identify exactly what triggered the problem and then trace the problem back from there.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 3/11/2020
Posts: 2
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Thanks for the quick reply :)
will try and return :)
Best regards
Nicolai
Developer
ECIT Services
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