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Essential Objects Product Support Forum » All Products » Support » Capture Method Issue

Capture Method Issue Options
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Peavy
Posted: Thursday, April 25, 2019 5:10:46 PM
Rank: Advanced Member
Groups: Member

Joined: 6/26/2015
Posts: 98
Hi, has anything changed internally for the Capture method in the latest release. We are getting different results then we are used to. Our screenshots come out mostly blank.

Thank you!
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eo_support
Posted: Friday, April 26, 2019 4:33:34 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,218
Hi,

The latest release uses a newer version of the browser engine so numerous things have changed. If you continue to have problem please send a test app to us and we will be happy to investigate further.

Thanks!
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Peavy
Posted: Wednesday, May 1, 2019 10:30:56 AM
Rank: Advanced Member
Groups: Member

Joined: 6/26/2015
Posts: 98
We sent a test app on Monday. Can you confirm that you received it? Thanks.
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eo_support
Posted: Wednesday, May 1, 2019 10:44:28 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,218
Yes. We did receive it and we can reproduce the problem here. However we still do not have a definite answer yet. We will reply here again when we have an update.
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Peavy
Posted: Wednesday, May 1, 2019 10:52:59 AM
Rank: Advanced Member
Groups: Member

Joined: 6/26/2015
Posts: 98
OK thank you for the update. We'll stay tuned here for an update.
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eo_support
Posted: Friday, May 3, 2019 2:36:49 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,218
Hi,

This is just to let you know that we have found the root of the issue and it will be fixed in our next build. We will reply here again when the new build is available.

Thanks!
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Peavy
Posted: Friday, May 3, 2019 2:50:44 PM
Rank: Advanced Member
Groups: Member

Joined: 6/26/2015
Posts: 98
Thank you!
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eo_support
Posted: Tuesday, May 14, 2019 7:43:09 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,218
Hi,

This is just to let you know that we have posted a new build that should resolve the issue. You can download the new build from our download page. Please take a look and let us know how it goes.

Thanks!
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Peavy
Posted: Tuesday, May 14, 2019 8:20:20 PM
Rank: Advanced Member
Groups: Member

Joined: 6/26/2015
Posts: 98
Hi,

We updated to the newest version and based on preliminary testing it looks to have solved the issue. We will be doing more in depth testing in the next couple of days and will inform you if we run into any problems.

Thank you!
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eo_support
Posted: Wednesday, May 15, 2019 12:43:49 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,218
You are very welcome. Thanks for the update and please feel free to let us know if you see any other issues.
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