Welcome Guest Search | Active Topics | Sign In | Register

EOWebBrowser System.Exception: Channel disconnected Options
Mals
Posted: Wednesday, June 15, 2016 7:07:46 PM
Rank: Newbie
Groups: Member

Joined: 6/15/2016
Posts: 1
Hey guys,

We are currently using EO in our support software to manage our learning tabs. Everything works fine for all our customers except for one weird issue with only one specific customer. They're located on a larger company wide network running the same software and presumably the same hardware, but this customer gets a 'System.Exception: Channel disconnected' error when attempting to access web links in our software (and only on one specific section).

My initial thought was that the connection was being blocked by some sort of firewall or anti-virus but they are adamant that's not the case as every computer on their network uses our software along with the firewalls and antiviruses and have no problems.

I have added the log to a pastebin which can be found in the link below. Any help would be appreciated.

http://pastebin.com/tdxcn3j3


Thanks.

eo_support
Posted: Thursday, June 16, 2016 10:24:54 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,229
Hi,

This usually is a crash inside the browser engine. Please try to update to the latest build and then follow the instructions here:

http://www.essentialobjects.com/doc/common/crash_report.aspx

This will allow your application to send crash report to our server. Once we have the report we can look further.

Thanks!


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.