Hi,

As to the license key, please revisit your license key page. You should see the new license key there. We were updating our website so we were waiting for the update to complete before replying. I apologize for the delay.

As to the contact us page, after you receive the confirmation email through our contact us page, you must click the confirmation link in the email to confirm your request. This is to verify that you indeed can receive emails from our system because if there is a problem for us to reach you (for example, our emails are being incorrectly flagged by your spam filter), then even if we answer your question you wouldn't be able to receive it. For that reason unconfirmed contact us page request will not be scheduled to be viewed by us at all.

Please do not worry about the pending order. That will be automatically removed from our system after about two weeks. Just make sure you do not pay for it.

In any case, you can always post your question here or send a private message to us through the forum if for some reason you can't reach us through the contact us page.

Please feel free to let us know if you still have any more questions.

Thanks!

Hi,

Enter the code and click the link are the same thing ---- you do not have to do both. In our previous reply we mentioned click the link is because for most people that's usually easier. But in fact you can do it either way.

If you did enter the code, then there must be something wrong on our system. We will check that and see if we can find any problem. In the mean time, please use the forum to communicate with us.

Thanks!

Definitely. Thank you very much for bring this issue to our attention!

Hi Alex,

I am sorry to hear that your message didn't get answered promptly. Usually we can answer them pretty quickly but our workload flucuate from day to day and sometimes we get emergency situation or suddenly have a spike of messages, in that case it may get delayed a little bit.

In your partciular case, we did look into this issue and have confirmed that this is a problem on our side. We are working to fix the problem and hopefully can create a new build for you this week. We were waiting for that build before replying you ---- obviously we should have a more effcient way to keep you updated all along the way --- I apologize for a lack of communication on our part on that respect.

Thanks!

Hi,

We will reply here again when we have a new build. I am sorry that you somehow got the idea that we are practicing avoidance. That's not the case. It doesn't make sense for us to spent all the effort to make the product but then just leave a simple license issue hanging there so that you won't be able to use the product at all. However you must understand every changes must be reviewed and tested, so the process does not occur in minutes. In the mean time your patience will be greatly appreciated. This is one of the reasons that we usually do NOT reply until we have new information for you since the more time we spent sweet talking to you and offering nothing, the less time we have to really do something to fix the issue for you. This is definitely not avoiding you. So please just sit tight and we will update here again or reply your original email when we have the new build. You and we have the same goal to get the fix to you as soon as possible.

Thanks!