Hi,

I am getting the below error when trying to convert HTML to PDF. Any pointers what could be the error.

Description:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 18/02/2015 13:52:46
Event time (UTC): 18/02/2015 13:52:46
Event ID: ffe0b4cfec21458dbc02035905635549
Event sequence: 438
Event occurrence: 1
Event detail code: 0


Process information:
Process ID: 2200
Process name: w3wp.exe
Account name: IIS APPPOOL\DefaultAppPool

Exception information:
Exception type: HtmlToPdfException
Exception message: Conversion failed. The operation has timed out.
at EO.Pdf.Internal.ma.a(afp A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc)

The operation has timed out.
at EO.Pdf.Internal.ma.a(apq A_0)
at EO.Pdf.Internal.ma.a(ma A_0, apq A_1)
at EO.Pdf.Internal.ma.a(afp A_0, Boolean A_1)
at EO.Pdf.Internal.ma.a(afp A_0)



Request information:
User:
Is authenticated: False
Authentication Type:
Thread account name: IIS APPPOOL\DefaultAppPool

Thread information:
Thread ID: 21
Thread account name: IIS APPPOOL\DefaultAppPool
Is impersonating: False
Stack trace: at EO.Pdf.Internal.ma.a(afp A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc)


Custom event details:

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="ASP.NET 4.0.30319.0" />
<EventID Qualifiers="32768">1309</EventID>
<Level>3</Level>
<Task>3</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-02-18T13:52:46.000000000Z" />
<EventRecordID>2789</EventRecordID>
<Security />
</System>
<EventData>
<Data>3005</Data>
<Data>An unhandled exception has occurred.</Data>
<Data>18/02/2015 13:52:46</Data>
<Data>18/02/2015 13:52:46</Data>
<Data>ffe0b4cfec21458dbc02035905635549</Data>
<Data>438</Data>
<Data>1</Data>
<Data>0</Data>
<Data>/LM/W3SVC/1/ROOT/ibank-1-130687328047080408</Data>
<Data>Full</Data>
<Data>/ibank</Data>

</Data>
<Data>2200</Data>
<Data>w3wp.exe</Data>
<Data>IIS APPPOOL\DefaultAppPool</Data>
<Data>HtmlToPdfException</Data>
<Data>Conversion failed. The operation has timed out.
at EO.Pdf.Internal.ma.a(afp A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc)

The operation has timed out.
at EO.Pdf.Internal.ma.a(apq A_0)
at EO.Pdf.Internal.ma.a(ma A_0, apq A_1)
at EO.Pdf.Internal.ma.a(afp A_0, Boolean A_1)
at EO.Pdf.Internal.ma.a(afp A_0)

</Data>

<Data>False</Data>
<Data>
</Data>
<Data>IIS APPPOOL\DefaultAppPool</Data>
<Data>21</Data>
<Data>IIS APPPOOL\DefaultAppPool</Data>
<Data>False</Data>
<Data> at EO.Pdf.Internal.ma.a(afp A_0)
at EO.Pdf.HtmlToPdfSession..ctor(HtmlToPdfOptions A_0)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc, HtmlToPdfOptions options)
at EO.Pdf.HtmlToPdf.ConvertHtml(String html, PdfDocument doc)
</Data>
</EventData>
</Event>

Hi,

I have tried "HELLO THERE!" as HTML string be converted to PDF. Even this results in the same error. This happens on every instance.

Also, to add some information about the server, we have a SSL certificate installed on the server. The website is using asp.NET 4.5.

Could this be any issue. Any pointers of how this issue can be resolved will help.

Thanks!

I have checked and I am not using manual trigger. It returns backs the same error.

My code works perfectly fine on the development and test server. While it throws out this error on the LIVE server, where the website also uses a SSL certificate.