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yleung
Posted: Thursday, December 4, 2014 3:17:58 PM
Rank: Advanced Member
Groups: Member

Joined: 4/2/2014
Posts: 37
Hi,

I have an end user complained when he uses our product feature to load url on EO browser, the application crash. The error message is:


Problem signature:
Problem Event Name: BEX
Application Name: rundll32.exe
Application Version: 6.3.9600.17415
Application Timestamp: 545045a2
Fault Module Name: ntdll.dll
Fault Module Version: 6.3.9600.17415
Fault Module Timestamp: 54504b0d
Exception Offset: 000e5a6f
Exception Code: c0000409
Exception Data: 0000000a
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: b21b
Additional Information 2: b21b56b606e7544720668ce364087082
Additional Information 3: b21b
Additional Information 4: b21b56b606e7544720668ce364087082


Error message 1
Error message 2


This doesn't happened on other users. His machine is, Windows Server 2012 Standard Server 64-bit.

Any suggestion?

Thanks
Yuenho
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eo_support
Posted: Thursday, December 4, 2014 3:34:24 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

Please update to the latest build. Microsoft has released a Windows update recently that broke our product and would give you the above error. We have already work around that problem. You can download the update build from our download page. Please try that and let us know if it resolves the issue for you.

Thanks!
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yleung
Posted: Friday, December 5, 2014 3:39:31 PM
Rank: Advanced Member
Groups: Member

Joined: 4/2/2014
Posts: 37
Thanks we will check it. It is hard for us to verify since we need to create a new installer and re-release. But when we have any update from customers, we will update here.
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eo_support
Posted: Friday, December 5, 2014 4:08:40 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
No problem. In the mean time you can ask them to check whether they have recently installed KB3000850. If they have, you can ask them to temporarily uninstall this update. This is the update that breaks older build of EO.WebBrowser. The current build works fine with this update, so once you have released an update to your software, they can reinstall KB3000850.
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yleung
Posted: Monday, December 8, 2014 1:01:38 PM
Rank: Advanced Member
Groups: Member

Joined: 4/2/2014
Posts: 37
Yes, Our client said uninstall KB3000850 helps.
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eo_support
Posted: Monday, December 8, 2014 3:24:54 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Thanks for confirming the fix. In this case rebuilding your software with our latest build will resolve the issue for you.
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