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PDF license key doesn't work Options
roger reynolds
Posted: Thursday, November 20, 2014 2:20:56 PM
Rank: Advanced Member
Groups: Member

Joined: 3/11/2014
Posts: 57
Hi, have just updated my version of EO.Pdf.dll to version 6.0.18.2 (was 5.0.76.2) from EO Total 2014.
The previous license key that i had for the pdf didn't work so went to our account page and updated to use the different license key that it shows, but that doesn't work either.

What do i need to do to get a working license key as soon as possible?
eo_support
Posted: Thursday, November 20, 2014 3:33:27 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

Please visit your license key page again. You should see a new option "License Key for EO.Pdf 2014". Make sure you choose that option when you download license key. Your original license key is for EO.Pdf 2013 (version 5). The current version is EO.Pdf 2014 (version 6). So it requires a different key.

Thanks!
roger reynolds
Posted: Thursday, November 20, 2014 8:45:05 PM
Rank: Advanced Member
Groups: Member

Joined: 3/11/2014
Posts: 57
That did the trick, thanks.
Now, I did visit that account page this afternoon, prior to posting, and the 2014 version license was not there at that time. 99% sure.
Did you guys actually update the account somehow, or did i just miss it?
Just curious.
eo_support
Posted: Thursday, November 20, 2014 10:34:14 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
No. You didn't miss anything. We actually put the EO.Pdf 2014 license key to your account since you are eligible for it.

Thanks!


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