Welcome Guest Search | Active Topics | Sign In | Register

Essential Objects Product Support Forum » All Products » Support » Eo.PDF behaviour differs on various servers

Eo.PDF behaviour differs on various servers Options
Previous Topic · Next Topic
netzkern
Posted: Wednesday, March 26, 2014 4:40:42 AM
Rank: Newbie
Groups: Member

Joined: 3/26/2014
Posts: 3
Dear Support

a.) we currently experience a problem in PDF generation with EO-PDF on one of our two Content Delivery servers.
25 keys have already been changed according to eo.pdf requirements. Which key or keys could now be the root cause for a problem in our current PDF creation were the white area does not fit the original document layout on page two

b,) how could we operate the eo.pdf tool without being required to use this many local system keys?
How can the required values be given predefined from the code instead of being dependent on this many operating system keys and settings?

The following keys have been changed to make eo.pdf tool operable on the Windows servers of BBS again in January 2014.
Windows Registry Editor Version 5.00
[HKEY_CURRENT_CONFIG\Software\Fonts]
"LogPixels"=dword:00000060
[HKEY_USERS\.DEFAULT\Control Panel\Desktop]
"DragFullWindows"="1"
"FontSmoothing"="2"
"FontSmoothingOrientation"=dword:00000001
"FontSmoothingType"=dword:00000002
"LogPixels"=dword:00000060
"MUILanguagePending"="00000409"
"MultiLanguageID"="00000409"
[HKEY_USERS\.DEFAULT\Control Panel\International]
"sDecimal"="."
"sThousand"=","
[HKEY_USERS\.DEFAULT\Control Panel\Desktop\MuiCached]
"MachinePreferredUILanguages"=hex(7):65,00,6e,00,2d,00,55,00,53,00,00,00

The keys have been copied from the CMProd authoring machine. Problems occur on one of the two Content Delivery machines.

Current error:
EO.pdf require additional Keys from HKEY_USERS\.Default and from HKEY_Local-machine . The amount of key calls is close to 1500 calls.
See attached the file with all require HKey calls which eo.pdf is using during PDF creation. Another 200 to 300 may be ignored according to network calls.

Best Regards

Dominic Smalley
netzkern AG
dominic.smalley@netzkern.de
Back to top
 
eo_support
Posted: Wednesday, March 26, 2014 8:25:50 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

What do you mean by "key calls"? How do you know EO.Pdf requires which key to work? What do you mean by "25 keys have already been changed according to eo.pdf requirements"? We never have anything like a "required key list". Our engine is based on WebKit so it basically runs like a browser. As such it does access a lot registry keys --- but if a browser runs on your system, then EO.Pdf should run.

Thanks!
Back to top
 
netzkern
Posted: Tuesday, April 1, 2014 4:15:12 AM
Rank: Newbie
Groups: Member

Joined: 3/26/2014
Posts: 3
Hello,

sorry for the late reply - had to wait for the responce from the client´s IT Department.

We do get different results regarding the rendered PDF files, therefor we adapted 25 keys, which seem to have an impact on it.
Nevertheless, the result still differs. We would prefer to have a solution where we do set the required settings using the API and do not depend on registrykeys which might be different on various systems.

Best Regards

Dominic Smalley
netzkern AG
dominic.smalley@netzkern.de
Back to top
 
eo_support
Posted: Tuesday, April 1, 2014 10:03:10 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
I have no idea what you are talking about and why you keep talking about registry key. Our product never mention anything about setting registry keys. I do not know how you come out the conclusion that you have to somehow set 25 keys and where you get that list. If something is wrong with your system, it will probably be easier for you to rebuild the system rather than trying to fixing the the registry keys to make it to work.
Back to top
 
netzkern
Posted: Thursday, April 3, 2014 7:38:07 AM
Rank: Newbie
Groups: Member

Joined: 3/26/2014
Posts: 3
Please, don't shoot the messenger :-) I´m only passing on information from the IT Department. I agree with your suggestion to rebuild the system / infrastructure. Let us see what happens. Thank you very much
Back to top
 


You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.