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Facing Issue in EO.Web Menu Options
Imran Aslam
Posted: Thursday, January 30, 2014 7:28:35 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
I have been using EO.Web.dll version 7.0.53.2. I used its menu control. It works fine up to IE10. When I use it in IE11, Chrome or Safari then on hovering on menu option, its sub menu appears whose position is not right. It always appear on top.
eo_support
Posted: Thursday, January 30, 2014 9:15:13 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

You need to purchase a new license for the current version. The current version is 11 and it does support IE 11. IE 11 changed things dramatically and your version is released years before IE 11 was released, so it's not supported (the same for newest Chrome and Safari). We offer upgrade discount for the past three versions, which covers version 10, 9 and 8. The older your version is, the less the discount. Unfortunately your version is too old to qualify any upgrade discount. That's why you need to purchase a new license to use the current version.

Please feel free to let us know if you have any more questions.

Thanks!
Imran Aslam
Posted: Friday, January 31, 2014 5:33:55 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
Hi,
I downloaded the new version and replaced with old one, despite having the same issues. Before purchasing new version, I need to make sure that cross browser related issues would be resolved otherwise this will be useless for us.

We have implemented menu in cross frame form. When I see your demo on Cross Frame Menu, it does not work accurately in Chrome and Safari
on your demo site.

Please open the given link in Chrome and Safari.
http://demo.essentialobjects.com/Demos/Menu/Features/Cross%20Frame/Frameset.htm


Thanks.
eo_support
Posted: Friday, January 31, 2014 4:48:29 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

Our demo page has been updated with the new build that should no longer has this problem (the build itself is on our download page). Note that for Chrome and Safari our menu is not able to inject the styles into the target frame. As such the sub menu will position correctly but will not have any styles. In order for the sub menu to have styles, you can use CSS rules when styling your menu and make sure those CSS rules are loaded in your target frame (for example, by using a css file).

Thanks!
Imran Aslam
Posted: Monday, February 3, 2014 1:32:53 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
Does the new version work with old browser? What is the cost and provide me the link to buy.
eo_support
Posted: Monday, February 3, 2014 9:20:54 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

As the product evolve and add support to newer browsers, we may stop supporting older browsers. For example, we no longer test our product on IE 6.

You can find price information from our purchase menu.

Thanks!
Imran Aslam
Posted: Monday, February 3, 2014 9:26:23 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
We need support from IE7 to newer versions. Would your provide support for IE7,8,9,10,11?
eo_support
Posted: Monday, February 3, 2014 9:33:15 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

Yes. They are supported.

Thanks!
Imran Aslam
Posted: Tuesday, February 4, 2014 4:26:04 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
There are 2 things to discuss with you.

First
=============
I used new version of EO.Web.dll in application where using Menu control. When I run through localhost then menu loads but when I run through IP address or machine name then menu does not loads and in menu area I am getting exception, kindly get it resolved because I need to test it.

When I replace dll with old one then this issue does not raise.


Below is the exception:

Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:


An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:



[NullReferenceException: Object reference not set to an instance of an object.]
EO.Web.Internal.mg.a(Object A_0, Type A_1, String A_2, Boolean& A_3) +369
EO.Web.Internal.cc.ak() +81
EO.Web.Internal.cc.j(HtmlTextWriter A_0) +107
EO.Web.WebControlBase.n(HtmlTextWriter A_0) +42
EO.Web.WebControlBase.Render(HtmlTextWriter writer) +126
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19
System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer) +10
System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer) +32
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19
System.Web.UI.Control.Render(HtmlTextWriter writer) +10
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19
System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) +163
System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) +32
System.Web.UI.HtmlControls.HtmlForm.Render(HtmlTextWriter output) +51
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99
System.Web.UI.HtmlControls.HtmlForm.RenderControl(HtmlTextWriter writer) +40
System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) +134
System.Web.UI.Control.RenderChildren(HtmlTextWriter writer) +19
System.Web.UI.Page.Render(HtmlTextWriter writer) +29
System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27
System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +99
System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1266

Version Information: Microsoft .NET Framework Version:2.0.50727.5472; ASP.NET Version:2.0.50727.5474


Second
=============
While using new dll in application, EO.Web Menu, it still has styling issues in IE11 and Safari.
Safari issues are:
i). Sub menu position is not correct, see screenshot.
http://cubeupload.com/im/rXRWjv.png

ii). When scroll down then menu options does not populate on hovering top menu option, see screenshot.
http://cubeupload.com/im/W24w7t.png

IE11 issues are:
i). When scroll down in page, then sub menu position is not correct, see screenshot.
http://cubeupload.com/im/zRSled.png


Kindly get resolved these issues, so that I could buy license for new version.

eo_support
Posted: Wednesday, February 5, 2014 11:46:09 PM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

We have posted a new build that fixed the above issues except for the NullReferenceException, which we have not been able to reproduce. You can download the new build from our download page. If you can provide a sample project for the NullReferenceException, we will be happy to look further.

Thanks!
Imran Aslam
Posted: Friday, February 7, 2014 6:31:00 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
Thanks for your quick responses, all issues resolved. The null reference issue was because I used old license file with new version dll.Angel Angel

I deleted that license file and using eo.web as a trial and it is working fine. Thanks again.
eo_support
Posted: Friday, February 7, 2014 9:08:05 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Great! Thank you very much for confirming the fix!
Imran Aslam
Posted: Wednesday, February 19, 2014 4:44:04 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
We have bought the new license for EO.Web controls. I have observed another issue in Safari browser. Since we have been using menu control in Cross Frame form. In Safari, after performing some action, frame area is posted back and then sometimes menu options does not populate.

Please see the image at below link:
http://i.cubeupload.com/DZ5poP.png

Additional Resources has options which are not being populated. Likewise, other menus having options are not populated.
eo_support
Posted: Saturday, February 22, 2014 10:55:58 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

We have not been able to reproduce the problem. Please check if the target frame's document's loading status is the "complete". The follow to repopulate the sub menus are like this:

1. When the target frame is unloaded, all the sub menus are destroyed (because they live inside the target frame);
2. The main menu starts a timer to check the loading status of the sub menu;
3. As soon as it sees the new page's loading status is "complete", it recreates the sub menus;

If for some reason that the new page's loading status is not complete, then the sub menus will not be recreated. If you see the new page's loading status is completed but the sub menus are still not created, then you can put the page online so that we can try to access it from here to see if we can find anything.

Thanks!
Imran Aslam
Posted: Tuesday, February 25, 2014 8:01:36 AM
Rank: Newbie
Groups: Member

Joined: 1/30/2014
Posts: 9
We have been observing 2 issues on Mac machine's Safari browser.

1) Menu shows late on first time visit.
2) When move over to the menu control quickly, the whole screen blinks.

For issue 2, the same is on your demo site.
http://demo.essentialobjects.com/Demos/Menu/Features/Cross%20Frame/Frameset.htm

The issue 2, does not produce on Windows based Safari browser. So, please see this on Mac machine's Safari browser. This is very critical issue, please provide its solution as early as possible. Also see the video captured for this issue which was recorded by observing the same issue on your demo site.
http://youtu.be/osolGIr17qM


eo_support
Posted: Tuesday, February 25, 2014 10:28:22 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,196
Hi,

Menu shows late on first time visit is normal. The menu can only be created when your frame finishes loading. Usually the frame takes longer to load because the Browser didn't have anything cached for that frame. Later the browser can load it faster when it has already built up the cache. There isn't much we can do with screen blinks either. That's a browser issue which is a huge black box and we have no way to guess around it. I am sorry about it!

Thanks


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