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Rank: Member
Groups: Member
Joined: 4/22/2011
Posts: 17
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Hi, I have created my pdf perfectly. It contains 5 images which usually work fine. Occasionally, one of the images will produce an error message saying "Insufficient data for image". Has anyone come across this? I am using acrobat reader 9. Some sites have said to revert to reader 8. While I know this isn't an EO problem, I just wondered if anyone had found a way around this.
BTW, if an image produces an error, it always produces an error (i.e. the same image does not sometimes fail and then the next it works). I am using images taken on the same camera and I might have a collection of say 12 images and only one will fail. The failing image opens fine in photo viewer or photoshop.
I would estimate probably 1 in every 10 fail.
Thanks
Adrian
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Rank: Member
Groups: Member
Joined: 4/22/2011
Posts: 17
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A quick update to the above problem.
The offending images can be opened in every image viewer I have tried without a problem. They also display correctly in Visual Basic's PictureBox control. I have installed Adobe Readers 8, 9 and X and it doesn't work on any of them. I have downloaded an alternative pdf viewer called TidyView which can "read nearly any pdf file". This is interesting as it will show the complete finished pdf. The offending image has a grey (gray!) section at the very bottom where the image couldn't be read. With the adobe readers, the pdf would just stop at that image.
I am now wondering if this has anything to do with how the pdf was created given that the only problem appears while trying to view the pdf.
I am very close to deadline time with my software package of which the pdf creation is a large part. It would be unthinkable to have to rewrite the software to produce a jpg or word document.
Thanks
Adrian
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,196
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Hi,
Please try to create a test app that demonstrates the problem and send the test app along with the image that has problem to us. We will debug it here and see what we can find.
Thanks!
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Rank: Newbie
Groups: Member
Joined: 11/21/2013
Posts: 1
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Has there been a resolution of this problem?
Our system is generating a pdf from a series of files, consisting of a group of invoices (each previously saved into a single-page pdf) and a series of attachments to each invoice, in the form of scanned .tif image files, also single-page. The resulting pdf renders perfectly in Foxit 6 as well as in Chrome, but when the customer views it in the Adobe Reader some of the images hit the "insufficient data..." error, after which the image pages show as blank.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,196
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Hi MTI,
The original problem mentioned in this thread was caused by a bug in the encoding/compressing code that has been fixed long ago (in 2011). So your problem should be something different. Please try to isolate the problem into a test app and send the test app to us. Once we have that we will try to run it here and see what we can find. We will PM you as to where to send the test files.
Thanks!
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