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License problem Options
ISZU
Posted: Thursday, March 14, 2013 6:06:43 AM
Rank: Newbie
Groups: Member

Joined: 5/15/2012
Posts: 9
Hi admin,

i searched forum but couldn't find any answer.
we have a developer lic. key. (without host name)
we want to use this, more domains.
now, we have one domain but, many local adres.
for exm: i created a project and accessing by local IP add. (172.20.1.131)
a warning seems top of the page: "ToolTip ctl00_LeftColumn_BlogScroller1_ToolTip1 requires a license. You can purchase.."

likely our global domain (it is not have a problem about lic.);
there is a lic file, at local project's bin folder. how can i solve?
eo_support
Posted: Thursday, March 14, 2013 9:11:56 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

You can create a license file without restricting the domain name. Use that license file should solve the problem for you.

Thanks!
ISZU
Posted: Friday, March 15, 2013 6:57:43 AM
Rank: Newbie
Groups: Member

Joined: 5/15/2012
Posts: 9
You're right but, i did it.
all of our projects (one living and more local) have a license file at the "bin" dir.
eo_support
Posted: Friday, March 15, 2013 11:11:36 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

With license file you can follow the license troubleshooting link in the license warning message. That link contains step by step troubleshooting instructions that should cover all scenarios.

Thanks!
ISZU
Posted: Monday, March 18, 2013 4:31:46 AM
Rank: Newbie
Groups: Member

Joined: 5/15/2012
Posts: 9
Hi,

i read license info.
(http://www.essentialobjects.com/Modules/My/Keys.aspx?order_id=...)

we have two machines:

1. our web site is runing on a windows server mac.
2. my developing mac. (I'm having license issues on this machine. Thank goodness, the other have no problem.)

i installed EO 2012 Web, both of them.
now, i'm opening license manager, both machines. Installed License Keys List is empty.

i'm clicking "Add New Key" button on the developing machine and write the key from License Key Page in your web site.
when i click "Unlock button", there is a messege that "The provided key has already been used".
eo_support
Posted: Monday, March 18, 2013 8:51:01 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

You do NOT need to add your developer key to your Web server. You only need to add developer key to your development machine. On your web server you would use the redistribute key.

Thanks!
ISZU
Posted: Wednesday, March 20, 2013 4:46:26 AM
Rank: Newbie
Groups: Member

Joined: 5/15/2012
Posts: 9
Dear Admin,

how can i add dev key to my dev. machine?
on my dev. machine:
1. i opened the license manager app.
2. Installed License Keys list is empty.
3. i clicked Add New Key button.
4. opened "Add New License Key" window, i copied the key from "Keys.aspx?order_id=.." page and pasted the key to License Code TextBox on the Add New License Key window,
5. Pressed the Unlock (or Verify Via Web) button and a warning was that: Failed to verify key. Please check status...
Status Message was; "The provided key has already been used."

How can i fix it?

Thanks
eo_support
Posted: Wednesday, March 20, 2013 9:11:31 AM
Rank: Administration
Groups: Administration

Joined: 5/27/2007
Posts: 24,195
Hi,

We have allocated an additional key to you. Please go to your license key page to request a new key and use the new key instead. You can discard your old key.

Thanks!
ISZU
Posted: Wednesday, March 20, 2013 9:34:36 AM
Rank: Newbie
Groups: Member

Joined: 5/15/2012
Posts: 9
Thank you.
it's successful.


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