|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
I am using the EO 2011 Treeview with AllowDragReordering="true". I am able to reorder nodes as I would expect, however, the line indicating that an insert is possible is white rather than black. What do I need to do to make that line black, as it is in the live demos?
thanks,
Pete
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Hi,
I believe you will need to update to the latest build for that.
Thanks!
|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
The build I'm currently using is 9.0.37.2 - what is the latest build, and where/how can I download it? Thanks.
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Hi,
You just download it from our download page. Note that if you already have a license and the license was purchased more than one year ago, then you will need to place an upgrade order in order to use the new build. We give you one year free upgrade after the purchase, so newer build made after one year won't be covered by your license. As such you might want to check that first.
Thanks!
|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
I have tried this with the 2012 build which I downloaded a day or two ago, and I was still seeing the white line. I'm thinking that a style is being applied to the element, but I don't know what/where the element is. If the color of the line is configurable via a property, I would like to know what that property is. If not, I would like to know how to effect the color or image via CSS or other means. Thanks.
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Hi,
I do not believe there is any property/CSS for you to customize that part. In the latest 2012 build it is just hardcoded as black, so it should work. Make sure you are trying the right build.
Thanks!
|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
Ok, here's what I did:
1) Removed my reference to the old DLL and added a reference to the new DLL
2) Checked both the reference and the bin entry itself to make sure the version was 10.0.40.2
3) Removed the .ashx file and the scripts that had been automatically created in the eo_Scripts folder
4) Cleaned and rebuilt the solution
5) Re-ran the page
I'm still seeing a white line - what else can I do? It appears your hard-coded value is somehow being overridden. Perhaps you're hard coding a style which is then being overriden by CSS? Thanks.
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Hi,
We won't be troubleshooting those for you. You can try to run our demo application on your local machine and if that works fine, then it should work fine for you. In that case you can try to compare your page and the demo page to see if you can find out what triggered the problem for you.
Thanks!
|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
I'm not asking you to trouble-shoot, I'm asking what element is being styled or what image used, so that I can troubleshoot it myself. This doesn't seem unreasonable.
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Hi,
We have already told you clearly that there is nothing accessible to you in our previous reply. I am not sure if there is anything else we can tell you (not to mention that your one year tech support has already expired, so we are not obligated to answer any of your question at all). We can not tell you things that we do not know or we know that are not true. From our point of view, we know its hardcoded as black, and we have confirmed that the behavior in our latest sample project is consistent with this. So as far as we can see this issue is already clear as black and white. We recommended you to compare your code with our sample to see if you can find the difference and we truly think that’s what you should do. You can't just keep asking if there is anything else when we already said there is nothing else. If you don’t take what we tell you seriously, there is no point for us to tell you anything at all. Basically you are just hoping we can tell you something you want to hear but we can’t because we have to stick with what we know about the product. Hope you understand.
Thanks!
|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
If there is nothing accessible to me, then what is making it white? If something I'm doing is changing the behavior, then clearly it can be overridden - unfortunately, I can't troubleshoot it without knowing what it is that's being overridden - is it an hr, a border, an image, text decoration - how would I know? I understand now that you don't know that either and that you don't want to take the trouble to find out because my year is up. That's fine, and you should have said that in the first place, rather than trying to get me to buy an upgrade. Btw, I have asked how to get the latest build of 2011, and I can't even get that - does that also have a one-year limitation?
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Please calm down. Nobody is trying to get you to buy an upgrade ---- we clearly reminded you " so newer build made after one year won't be covered by your license. As such you might want to check that first" so that you won't be surprised if you find out that you need to pay for the new version. In another word, we wanted you be clear about what is covered, what is not covered, and how much it is going to cost you before you spend any of your valuable time on the new version at all. And the way we handle this issue is based on our standard support policy ---- we do not debug your code to find out why something is happening differently in your code, even if your one year is still valid. This position has nothing to do with whether you are within your one year support period or not. To make it absolutely clear to you, even if you were to purchase an upgrade right now, the answer to you will still be the same. We have this policy because we offer support for free and if we were to dig into everyone's issue when something is not working as they expected, then everybody would try to run their issues through us first whenever anything comes up, regardless whether this has anything to do with us or not. Obviously we cannot afford to do that. So as a result, we do not do that. What we do is to confirm whether the feature is working on our end and give you a working example (we are only obligated to do that if you are still within the one year period but we usually do it for you anyway if you are not being unreasonable). You can then take it up and do the rest. This position has never changed and doesn't even have anything to do with whether you are a customer or not. Even for potential customers who are just trying out our product we will tell them the same thing. As to the latest build, you said "what is the latest build, and where/how can I download it". You didn't say anything in your post that you wanted the latest build for EO.Web 2011. Since we have already warned you that you may need to upgrade your license with the latest build in the immediate post prior and you still ask for the latest build, we assumed that you are aware of the license upgrade requirement but still want to try the newest version out, which you seem to have confirmed is exactly what you were trying to do in your next reply by stating "I have tried this with 2012 build". And now you suddenly claim that you want to get the latest build of 2011 and can't even get that (in fact you indeeed can not get the latest 2011 build because you purchased 2010, not 2011, see below for more details). We will try to work with you as long as you are reasonable. If you do not appear to be reasonable to us, we will have no problem to ask you to leave as we do not want an unhappy customer. What we try very hard to do is to make sure that you are clear about what we do and what we do not even before the purchase, in another word, to make sure you know what you are paying for. We believe we have a very completive product at a very competitive price and by making everything clear to our customer up front, we can do things much more efficiently and straight forward than a lot of our competitors. I understand what happened might look like that we are pushing you for an upgrade ---- but we are not as we won't be troubleshooting this issue for you even if you purchase the upgrade. The only difference between you purchasing the upgrade and not purchasing the upgrade is whether you can use the latest version or not. As to the one year upgrade limit, you can find more details here: http://www.essentialobjects.com/PurchaseFAQ.aspx#13Usually it will cover the version that you have purchased (in your case EO.Web Controls 2010) and some builds of the next version (in this case some builds of EO.Web Controls 2011 that was released within one year of the purchase, this also means you will not get the latest EO.Web Controls 2011 build). We can give you the download location of the latest build that you are eligible for. Please just let us know. Hope this clears it up for you. Please let us know if there is still anything you are not clear about. Thanks!
|
|
Rank: Member
Groups: Member
Joined: 1/2/2011
Posts: 19
|
It appears we have been misunderstanding each other, and I appreciate the time and effort you've put into working with me.
I purchased 2010 in January 2011 and 2011 was released in July of that year, so I believe I am at least entitled to any maintenance builds released in 2011. I w/b grateful, however, for whatever maintenance release of 2011 you are willing to make available to me.
FYI, I've noticed that the bug manifests in IE, but not in FireFox (I use latest versions of both), so it appears to be a browser compatibility issue - when I get to the bottom of it, I will post the solution here.
thanks again,
Pete
|
|
Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
|
Thank you very much for understanding. We really appreciate that. As noted early, you will receive any build made within one year after your purchase date. The latest of such builds was made on 12/10/2011. We will PM you the download location of that build shortly. Once you download the new build, you will need to revisit your license key page to download a new license key/file for that build. Please note that this license key/file doesn't cover any new controls in the new build.
|
|