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Rank: Newbie
Groups: Member
Joined: 5/9/2012
Posts: 3
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Hello support,
We are using progress bar to display the number of mails sent while doing bulk email send(Based on the sample for server side). The progress bar hangs after sending 750 - 1000 mails. Its not show the progress, but the mails are sending in background. Please let me know the solution. We have license.
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi,
Please purchase a license first. We do not provide free tech support on our free controls.
Thanks!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Peter wrote:We have license. Please PM your order number and purchase date so that we can verify it. Thanks
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi, The tech support period for the order number you provided has actually expired (we provide one year tech support). However we will reply this issue as your last question. The most likely reason that causes the problem for you is ASP.NET killed your request because your request takes too long. In order to avoid that, you must increase executionTimeout in your configuration file: http://msdn.microsoft.com/en-us/library/e1f13641.aspxThanks!
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Rank: Newbie
Groups: Member
Joined: 5/9/2012
Posts: 3
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Hello support,
Thanks for your reply. Anyway, it works fine with Firefox and Chrome, the issue only with IE. Please help me to find right solution.
Regards
Peter
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi,
In that case please isolate the problem into a test project and send us the test project. You will need to remove your code that sends out emails with some dummy code that would have similar effects (for example, a sleep that takes roughly the same amount of time). Once we receive the test project we will try to run it here and see if we can reproduce the problem. Usually as soon as we can see the problem, we will be able to find out the root cause. We will PM you as to where to send the test project.
Thanks!
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Rank: Administration
Groups: Administration
Joined: 5/27/2007
Posts: 24,195
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Hi, We have tried to run the test app here and it seems to worked fine here. However we would suggest you to change your code structure. The reason is you have a single page request that takes extremely long. This can give you a lot of issues. There are "time out" values on every step of the chain from the server all along the way to your browser: your server might see the request taking too long and kills it; intermediate proxy server/cache server/firewall might see the request taking too long and discard it; Your browser might see the request taking too long and decided to give up. That can all give you problems. To avoid problems associated with such long request, you should move the code into a separate thread and do it in the background. You can then program your front end page to poll the status (for example, using an AJAX timer) to display the current status information to the user. Once you get your progress information that way, you would call the ProgressBar's client side API to update the progress bar: http://www.essentialobjects.com/doc/1/jsdoc.public.progressbar.setvalue.aspxHope this helps. Thanks!
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Rank: Newbie
Groups: Member
Joined: 5/9/2012
Posts: 3
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Hello support,
Thanks for you reply. Its really helped me to solve the problem.
Regards
Peter
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